Join Eaton and help us provide energy-efficient solutions that have a real impact on the environment. We make what matters work. Find out more on https://www.youtube.com/watch?v=baa_aiJ4L7E. Do you want to work for a global player, where we care about ethics, inclusion and diversity and our people? The primary function is to provide commercial support such as order management, order entry, price checking, order clearing, compliance, complaint handling, coordination of delivery and billing. Senior responsibilities: • Hold trainings and training follow up for new employees/projects • Has the knowledge of all the accounts handled by the team • Helping out the Team and Team Leader with reporting tasks • Being first point of escalation in case of absence of Team Leader • Supervising process improvement and process description update • Participating in business meetings/ leading ad-hoc meetings with the team • Ensuring cross-functional operations Order Management Responsibilities: • Key user in SAP, first contact point for other team members in case of technical questions • Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representative to handle a variety of pre-sales or post-sales service functions. • Provide assistance to sales functions across EMEA (incl. Brand Label Sales) and external customers in areas such as product/service order fulfilment processes, customer service requests such as and-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements. • Resolves problems by applying established policies, procedures and tactics • Manage and support the export business processes from the order entry until the shipment is delivered and invoiced • Keeps close connection to PDD Production Network and DHL Pohorelice team to ensure high on-time delivery performance and whilst customer stock level in Hub Pohorelice is minimized • Point of reference for customers for all types of commercial requests: solve complex, high impact problems • Participates regular operational calls (led by SCCs and Brandlabel Sales support) with key customers to sustain and ensure close cooperation and improve Order Management process • Drive customer loyalty through increased productivity, improved value and through a high performance culture Qualifications Your experience matters: Bachelor’s degree (BS/BA) from an accredited institution or equivalent professional degree Professional experience in order and export management Fluent English knowledge In depth knowledge of computerized order management processes, SAP and/or ORACLE BPCS, CRM or similar experience is an advantage Proficient in creative problem solving, conflict resolution, and managing priorities Strong analytical skills required to enter, document and manage orders and customer issues Strong Customer Service Skills Demonstrated ability to take ownership of an assignment and customer satisfaction Adapting and driving change and process improvements Microsoft Office (Word, Excel, Outlook, PowerPoint, Internet Explorer) What we offer to you: Permanent contract in a fast-growing global company Challenging projects in dynamic collaborative team Flexible working solutions (hybrid, flexible working hours) are implemented across different EMEA locations We make ethics and culture matter – You will enjoy working in supportive and collaborative workplace where ethics and safety are in our DNA We make your perspectives matter - Different points of view are what drive innovation and collaboration, and at Eaton, innovation begins with top-to-bottom diversity. Our senior leadership is made up of individuals from diverse groups to help create an environment where employees feel represented and heard at every level We make your growth matter - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people’s lives and the environment through power management technologies We make your wellbeing matter – We put your health and safety first. Wellness at Eaton is more than a program, it’s about changing the environment by offering the right tools to help empower employees to make that happen We make your voice matter - we value safety and trust. This is a place where you can speak up and be heard. There’s room here for everyone because we believe that every person matters What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Supply Chain / Logistics Region: Europe, Middle East, Africa Organization: ES EMEA REG OPS Region OPS Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Hybrid Does this position offer relocation?: No Travel: No