Come and join the Microsoft’s Commerce + Ecosystems, Commerce Engineering Operations Team as a Senior Business Program Manager. We are looking for an expert in the field of ecommerce and online payments with a passion for innovation to join our team and help us revolutionize the way the world does business online.
The team is chartered with bringing to life a key component of the Microsoft vision - a Core Commerce Platform to support scenarios across consumer and commercial, digital and physical, via multiple channels and storefronts, globally. To deliver upon this role and vision, we interact with all components in the payments lifecycle; both internal and external. We are looking for a creative problem solver with strong payments credentials and a strong passion for innovation & ecommerce. In this role the candidate will have responsibility for growing existing relationships with key partners in the payments space as well as working collaboratively to identify and evaluate new partners that can enhance our customer’s payment options and experience. The role requires a hands-on approach to dealing with tactical issues, as well as the ability to think critically about the mid to long-term vision and requirements for our business. A successful candidate will have deep experience in ecommerce payment operations, with extensive experience in the South Asia and Oceania region and can demonstrate depth of understanding across payment methods, brands and form factors. This high visibility role will require collaborative engagement with internal stakeholders across engineering & business disciplines and will require superior skills in working with external partners and suppliers.
Responsibilities
Responsibilities Include:
• Principal relationship owner for specific payment services providers, card/payment networks as well as Acquirers and Issuers
• Responsible for identifying and developing partner relationships/initiatives that further Microsoft payment options and capabilities
• Identifying, assessing and integrating effective local payment solutions (including telco billing) for assigned regions
• Owning initiatives that reduce cost of payments
• Driving payment provider performance optimization
• Collaborating with engineering and product teams to improve purchase funnel metrics from place order to completion
• Responsible for negotiation strategy for both new contracts and contract renewals
• Resident SME for the payment types provided by allocated 3rd parties
• Monitoring and assessing changing competitive landscape among financial services entities
• Delivering and managing payment provider relationships and integrations globally
• Working and collaborating cross-functionally with peers and leaders within program management, software development, treasury, legal, risk, compliance, finance and Microsoft subsidiaries to deliver enhanced and consistent payment capabilities and experiences
Qualifications
Qualifications and Experience:
• BA or BS Degree
• Minimum 5 years of online merchant payments experience
• Minimum 5 years direct exposure to product and software development cycles and engineering teams
• Extensive industry experience in the South Asia and Oceania region
Desirable Skill sets will include:
• Motivated and passionate payments professional with a desire to constantly demonstrate and leverage payments subject matter expertise
• Experience with global distribution of digital and physical services
• Ability to think critically and work independently while driving for timely and meaningful results
• Ability to work effectively in a small team environment where strong and impactful collaboration is critical and expected
• Demonstrated experience negotiating complex, multi-national vendor, merchant or other commercial agreements
• Effective communication skills for day to day work and for representing Microsoft externally
• Strong analytical acumen and ability to interpret and work with financial data
• Ability to distill a data driven course of action from complex and varied information sources
• Ability to travel as required
• Foreign language capabilities with Hindi strongly preferred
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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