At AIA we do things differently to make a healthy difference in people’s lives. That difference starts with every individual at AIA. We provide an environment and culture that helps our people live well and enjoy a meaningful life, at work and at home. We’re serious about helping people live Healthier, Longer, Better Lives by encouraging them to make positive lifestyle changes one step at a time. If you want to make a healthy difference everyday - for yourself and others - then we want to hear from you.

The opportunity:

AIA’s People and Culture are looking for a Senior People Advisor who will lead the allocation of workflow, cases, and tasks across Tier 1 (advice and consultancy) and HR Services as part of the implementation of best practice human resources service delivery model. Additionally, you will be responsible for the day to day overall coordination of HR queries and in-progress transactions and for these to be resolved or escalated as needed.

Ideally, you’d have Workday experience and could put your knowledge to work in our implementation of Tier 0 for our People Advisory team. You’d play a critical role in building and expanding the knowledge articles and resources available to provide a seamless employee experience.

To do this successfully you will:

• Ensure our people leaders are provided with a consistent, timely and professional service as part of their day to day activities including coaching and consultancy where needed

• Contribute to the shaping and implementation of the service delivery model

• Build and improve on the quality of the knowledge base articles

• Take ownership and resolution of colleague and line manager case escalations

• Own the accuracy of data, contracts/letters, advice and reports being provided across AIA Australia

Successful applications will have:

• Preferable previous experience with Workday or similar system

• Tertiary qualification in Human Resources, Business or similar  

• Previous experience in a similar role in HR service delivery

• Outstanding communication skills, including effective influencing and negotiation skills.

• Ability to establish strong, credible working relationships quickly.  Lead by example

• Demonstrated case management experience in a self-service environment

• Understanding of a service delivery model

Why choose AIA:

At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• Access our training and development to build on your current skills

• Career development through internal mobility opportunities

• Work for a business helping millions of Australian’s and make a difference to someone’s life everyday

• Access additional leave days a year to recharge and refresh yourself

• Enjoy wonderful Health and Wellbeing initiatives that support you

• Work with supportive and inclusive managers

• Flexible working arrangements

Applications close on 10th January 2022 and will only be reviewed post this date. Please expect a delayed response due to end of year closure.

Recruitment Agencies: Our Talent team does not require any recruitment agency support.

Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:

Emily.Vegas@aia.com

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.