Function Information:

• This position is an individual contributor role who will provide technical expertise to manage several multi-tenant cloud platforms hosted in global datacenters and servicing many external customer related projects that Orange’s Cloud Business Offers mainly in the China region He/she will be the most technically qualified person in the PS team. He/She will be responsible for owning and resolving the technical issues on the platform which comprises for multiple technologies including Hardware, Operating System, Virtualization, Storage and Backup.

• Premium Support for major OCB Customers: Provides assistance, support and advices on their solutions

• Provide technical leadership in maintaining the multi-tenant cloud infrastructure.

• Lead the cloud infrastructure platform upgrades and migrations

• Manage all the aspects of cloud platforms (compute, storage and backup) from architectural and capacity perspective.

• Troubleshoot Incidents occurring on the platform and perform problem management

• Identify technical service improvement areas and lead them to the closure with the help of operations team.

• Validate bill of material for new cloud platform build

• Available 24x7 on-call for critical issues.

• He/she will be shared to one or more OCB Customers. He will be the customer referent for all his OCB Services.
  

Desired Educational Qualification and certification:

• Bachelors or above (preferable in engineering)

• Certification: VCP, ITIL-Intermediate, Cloud Certification ( Amazon, Azure, Redhat )

Key Responsibilities:

• To lead the funded OCB project delivery in a as a billable consulting resource

• To develop detailed technical design this delivers customer requirements

• To support the OCB Professional Services business development

• To lead the improvement of services delivery capability and build best practices in complex service projects’ delivery

• To manage vendor/supplier partnership

• Support & Assist our Customers in their service usage (Best practices, configuration, Q&A, help/follow to the incident resolution)

• Lead the crisis on the offers/customers to reduce impacts. This means to be available on 24x7 exceptionally.

Skills to succeed:

Technical Skills:-

• Deep technical experience in virtualization , VMware suite , vSphere vCenter , vCD, vRealize , P2V/V2V migrations tools like Platespin, Doubletake, Zerto

• Public Cloud experience on AWS or Azure , certifications desirable ( MCP on Azure , AWS Professional )

• Experience migrating from on-prem to public cloud on Amazon, Azure , Alicloud

• Deep technical experience in migration from Windows OS/ Linux to Cloud based OS ( Cent OS , Ubuntu )

• Must have a view of enterprise cloud components and how they integrate with each other

• Very good technical experience in EMC SRM, EMC Storage, NetApp Storage, EMC Avamar, EMC Networker, NetBackup , Commvault and other storage and backup technologies.

• Minimum 5 years’ experience in managing build/ operations of virtualized platform

• Experience in Virtualization ( VCP ), Linux/Windows system administration ( MCSE ),

• Understanding of application, server, and network security is highly desired

• Experience on Operating System , Active Directory/ LDAP administration, Minimum 5 years’ experience in performing platform migrations (V2V, P2V) including storage.

• Experience in transitioning of virtualized platform from build to operations and providing early life support.

• Experience in upgrading various components of virtualized platform at hardware and virtual layers.

• Experience in on boarding new customers on virtualized platform

• Good knowledge on overall ICT services, with strong technical knowledge in large scale Enterprise private cloud

• Broad ICT technology knowledge

• Rich experience of prepare low level design, present and deliver solutions to clients

Soft skills:

• Good verbal and written communication skill using English and Mandarin are mandatory

• Being able to work under pressure

• Being able to be available 24x7 for production support.

• Customer Oriented and strong sensitivity to Customer satisfaction Strong customer facing and communication skills

• Real leadership to lead transversal/customer crisis

• Cantonese desirable (but not mandatory)

• management and negotiation skills

• Willing to travel on short notice

上班地址：Room 2302, Cloud 9 Plaza, 1118 Yan An Xi Road, Shanghai 200052