We bring the voice of the customer to engineering. 
Our customers depend on Windows to do their jobs and it is our job to make sure the teams building Windows have insight from customers about what exactly they need next from Windows.  We run a process where we listen to customers, our field, check our data and identify areas for improvement and investment in Windows.  We specifically focus on the commercial customers and work to make sure that their unique requirements and use cases are well understood and prioritized.  Then we work closely with the engineering team to make sure those solutions are delivered as efficiently and effectively as possible.

Responsibilities

This role requires the ability to think strategically about major areas for investment, drill into customer requirements, and importantly, work in a collaborative manner with engineering to make sure a solution is delivered. 
 
Responsibilities: 
Own identifying top customer issues that need to be address 
Help develop business case for addressing specific issues 
Scope solutions with engineering partners 
Track issues until resolution 
Analyze customer feedback and data to identify areas for future investment 
 

Qualifications

Qualifications: 
Excellent program management and organization skills 
Experience navigating and influencing software engineering teams across multiple organizations 
Great problem-solving skills, ability to see the larger picture 
Excellent oral and written communication skills 
Experience working with enterprise customers preferred 
Experienced in IT administration and management technologies 
Enterprise deployment and migration planning preferred 
Experience with Power Bi or Excel for Data analysis 

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.