Responsibilities

The MTP Customer Experience team helps our field close deals, onboard customers to our services, deliver top-notch customer support, ensure a great customer and partner experience, and drive a data-driven customer/engineering feedback loop. We are focused on scaling out to meet these challenges in the face of incredible growth. As a part of the team, you will drive field, customer, and partner readiness for Microsoft Defender Advanced Threat Protection opportunities through engineering assistance and technical information, training, and other programs as appropriate.

What we are offering the ideal candidate:

·        A fast paced, exciting work environment where there is always a new challenge and opportunity

·        Opportunities to directly impact customer and partner experience and improve the way product groups at Microsoft work with partners and customers

·        Direct impact on product engineering decisions based upon partner/customer experience and data

Qualifications

Here’s some of what we are looking for in a candidate:

·        Strong background in cybersecurity is a must

·        Track record of identifying and filling gaps in field, customer, and/or partner readiness

·        Ability to work with customers and partners (Business Decision Makers, CISOs and IT Leaders), speaking on behalf of Engineering, helping them understand our value proposition and our services

·        Solid experience in advocating on behalf of the customer to make our products even stronger

·       Ability to both demonstrate flexibility and build out scalable programs as we evolve from a startup to a mature service

·       Proven track record driving the prioritization of a backlog based on actual customer evidence

·       Collaborative attitude coupled with ability to work toward customer & business goals

·       Personal drive and impact with a desire to roll up your sleeves and make things happen

·       Technical curiosity and aptitude to quickly understand service capabilities, technical issues and customer needs

·       Great communication skills

·        5+ years of experience in cross-group, cross-functional engineering roles

·        3+ years of experience with cybersecurity

·        Outstanding customer satisfaction track record

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

·       Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.