Microsoft Teams is changing the way people and organizations work. It’s the fastest growing business application in Microsoft’s history and is quickly becoming the default tool for communication and collaboration around the world by companies large and small, students and teachers, even retail and healthcare workers.
Join our global engineering team to help us revolutionize how people and teams collaborate and work together. We are hiring for Customer Program Managers based in various locations across Asia to drive Microsoft Teams deployment and adoption – and in many cases, be the first Office 365 or cloud solution for these customers.
Your primary responsibility will be to work directly with organizations to plan and drive their adoption of Microsoft Teams – including business vision, scenario design, technical planning, and adoption support. Part of your job will also require triaging and sharing feedback with the product engineers to improve Teams for your customers. As part of the product engineering team, you will work closely colleagues in Asia and around the world.
The successful candidate will bring a mix of business and technical experience, has driven and supported deployments of major technology initiatives, and understands how to build a win-win plan with business and technical leaders.
This position is a customer-facing role and will have a significant amount of travel to customers in the local country or region, plus some travel outside.
We operate in an extremely fast-paced environment with rapid exploration, iteration, and execution. Your colleagues will be among the best in the industry – they’ve earned their strips in startups and v1 products and they share an intense passion for customer success.
Responsibilities
Responsibilities:
* Drive Microsoft Teams adoption with strategic customers in the Asia-Pacific region, with a specific MAU target
* Discover and grow new opportunities for Microsoft Teams and Office 365, including “dark-to-cloud” situations
* Co-develop and lead the Microsoft Teams strategy for your region, targeting enterprise, government/education, and firstline worker opportunities, and more
* Partner closely with regional and in-country Microsoft sales, marketing, and support teams to drive adoption and manage escalations, including customer and public events and outreach programs
* Land multiple reference customers and case studies
* Collect, triage, and drive for resolution on customer-blocking issues
* Identify and evangelize broader trends and opportunities to drive longer-term investments and product shift
Qualifications
Required Qualifications:
* 5+ years of direct customer engagement experience in the technology industry, either in an engineering role with a strong customer focus, or a sales/field role with a strong technical focus
* Track record of guiding large IT deployments from evaluation all the way through deployment at scale to thousands of users
* Solid understanding of technology sales and deployment lifecycle and experience working closely with sales and support teams
* 5+ years of project management, leadership, and cross-group collaboration skills on technical projects
* Experience presenting to executives, IT staff, and end users; able to pivot quickly and adapt messaging to suit a range of audience technical levels and requirements
* Technical understanding of collaboration technology and global cloud services, and general ability to ramp up and go deep in new technical areas
* Fluent written and spoken English, including technical and business terms
* Fluent written and spoken language skills as appropriate to the country/region for the job, including technical and business terms
* Ability to apply for appropriate travel visas to Asia-Pacific countries and the US
* Bachelor’s degree in Computer Science or related field
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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