The Trust organization protects, guides, and mobilizes the creation of trust in our community and on our platform. We hire motivated individuals who embody our company values and hold a steadfast commitment to creating a world where anyone in the Airbnb community can host, travel, and connect with peace of mind.

In Community Policy, our mission is to create and evolve principled policies that define the rules of the road for Guests and Hosts across Airbnb. This involves solving some of the most complex Trust & Safety challenges of our time. Our work is informed by rigorous research and stakeholder collaboration, and we design policies that can support our community at scale. We team with our cross-functional partners to create accessible policy enforcement guides and to continuously maintain and improve our policies.

About you

• You are deeply passionate about creating processes and strategies that enable teams to do their best work, and that build a shared sense of identity and purpose.
• You enjoy developing scaled systems and processes to drive operational efficiencies and support the business as it grows in size and maturity. 
• You are an engaging, motivating, and thoughtful communicator. You’re skilled in the art of storytelling and bringing teams along in the why, and the how we will accomplish our objectives. 
• You are highly skilled in project and change-management, keeping multiple projects on track simultaneously.
• You build strong, collaborative relationships with team members, partners and stakeholders. You keep everyone informed and aligned on priorities, objectives, projects, risks and opportunities. When working with you, people always feel informed and aligned. 
• You are a curious, strategic and data-driven problem solver. You have the ability to execute amid ambiguity, through data-driven prioritization balanced with understanding of impact and relevance to company objectives.
• You’re comfortable in an ambiguous, dynamic and fast-paced organization.

How you’ll make an impact

As the Senior Program Manager for the Community Policy team in Trust Policy & Programs, you will propose, create and manage programs that will champion and promote Community Policy initiatives across the Airbnb Platform, executing with the help of cross-functional teams.

You will bring your strategic thinking, operational rigor, and business acumen to enable the team to do their best work as we embed valuable insights to inform business decisions aimed at addressing customer pain points in the Airbnb community. 

You will build strong relationships with collaborators of all seniority levels, leveraging your expert communication skills and ability to facilitate consensus, especially on delicate subject matter with individuals. 

You will look for opportunities to create and implement processes, systems and tools that will keep leadership, stakeholders and team members informed of the team’s work, roadmap, challenges and opportunities as the team scales their delivery and services while becoming more efficient. 

Together, we will work towards solving complex, multi-tiered problems in a scalable, sustainable, measurable way with the intention of creating a platform that fosters an equitable, authentic sense of belonging amongst all members of the Airbnb community. 

In this role you’ll get to

• Help transform the way we build and execute for our community through stellar project delivery and influencing strategic business decisions. 
• Help develop the community policy and partnerships team’s priorities, strategic objectives, and the team narrative that brings the impact of our work to life across the company. 
• Design and operationalize program management in Community Policy by proposing and managing critical Community Policy initiatives through impact analysis, stakeholder identification, effective communications, planning, consultation, and execution. 
• Develop and strengthen trusted, collaborative relationships with a wide range of stakeholders, partners  and senior leaders; keeping them informed of program strategy, progress, opportunities and changing priorities at all times.
• Ensure that cross-functional stakeholders are regularly engaged and inspired; support their understanding of their/others roles and are brought along in the work of Community Policy. 
• Work cross-functionally to create and implement robust frameworks, systems, processes and workflows to ensure that Community Policy programs are integrated into other teams and their work. 
• Support the organization through improvements to our internal product, policy, and operations development processes, with a focus on enabling cross-functional teams. 

We are looking for people who have

• 8+ years experience in a program management or consultancy with exposure to policy issues and working closely with global, cross-functional partner teams.
• The ability to hit the ground running on a growing team, navigate ambiguity and provide structure and clarity quickly in a rapidly changing environment. 
• Ability to form strong, lasting, mutually beneficial relationships with team members, stakeholders, cross-functional partners, and senior leadership. 
• Strong experience building new team narratives, operational structure, and best practices. 
• Strong experience developing, implementing and iterating on robust processes within quickly evolving organizations.
• Excellent program management skills, managing multiple complex projects simultaneously and with multiple stakeholders. Highly organized and effective against time constraints, ambiguity and a changing landscape. 
• Demonstrated capacity for strategic, critical thinking and analysis. You are able to maintain a strong attention to detail while also understanding the big picture and the value of both perspectives. 
• Strong troubleshooting and problem-solving skills especially with uncharted territory and new concepts. 
• Excellent written and oral communication skills. Have an ability to reconcile differing viewpoints and create a compelling story to influence decisions of business leaders and founders. You can adapt your communications to a wide variety of audiences, be they senior leaders requesting concise, exec-level summaries or directly responsible individuals in need of more details and precision. 
• Working experience with the product development lifecycle within technology, regulations, and/or industry landscape.

Preferred Experience

• Management consulting experience
• MBA