Mumbai RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations. Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology. Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents. Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L). For further information, please visit: www.rws.com 

Job Description 

 

Job Title:                    Sr. Project Manager

Department:               Cloud Operations

Manager:                    Sr. Programme Manager, Cloud Operations

 

Job Description

 

The Sr. Project Manager is responsible for managing projects for its cloud hosted solutions and infrastructure projects. This person is expected to effectively manage projects by co-ordinating activities, ensuring they are undertaken in a controlled and efficient manner, report exceptions with options for remedial action identified and recommended as well as identify project management process improvements and help to implement them into the PMO. This candidate will be a key member of a team who are focused on providing efficient IT solutions to Cloud Operations and our external client facing IT operations team.

 

Key Responsibilities

 

• Full Project Lifecycle Management:

• Requirements gathering
• Process Analysis
• Customer & Supplier Management
• Risk & Issue Management
• Planning
• Change Control
• Quality & Budgetary Management
• Resource Management

• Participate in cross-functional teams made up of colleagues from Cloud Services, software development, etc. via the phone, e-mail and remote sessions.
• Ensure appropriate assignments of tasks to team members and manage individual workloads to meet commitments
• Chair regular project meetings and motivate project teams with clear communication of timelines and deliverables.
• Work with the engineer’s line managers to agree defined timesplit for the required resources to archieve your project goals whilst balancing operational need.
• Prepare and present project introduction and summary reports to defined project boards and stakeholders.
• Ensure all project documentation is completed, to include:  PID’s, project schedule and WBS, communication, status updates, project closure reports.
• Weekly status reporting to Project Team and PMO and Monthly dashboard reporting to the Cloud PMO
• Document, monitor and track risks, issues, budget, schedule of project(s)
• Create, manage and follow processes, procedures and project plans to support the Cloud Operations business.
• Support Change Management activities as related to the project and internal infrastructure.
• Consult with PMO to implement a governance framework for how projects are run and managed across RWS Cloud Operations team which in line with PRINCE2 principles.
• Providing project management to lead the planning, implementation and closure of Cloud Operations projects and initiatives to ensure their proper deployment
• Develop a deep understanding of stakeholder needs (internal & external), translating business needs into prioritized requirements and projects
• Escalate issues to the PMO and/or Steering Committee, as needed.
• Ensure Project-specific contract obligations and deliverables are completed in accordance with the project schedule
• Help administer the groups ISO accreditation's by becoming the liaison point between IT and the RWS Quality and standards department.

 

Essential skills and experience:

 

• 5+ years’ experience working within an IT team in a project management capacity with good working knowledge of PRINCE2, its principles and how to apply that to an organisation and a knowledge of ITIL.
• Proven experience of creating and rolling out repeatable plans, processes and procedures in an Operational environment
• Self-starter, ability to manage multiple concurrent projects comprised of geographically spread project teams as well as programmes.
• Ability to track and measure current status against plans
• A great relationship builder and maintainer with work package owners and stakeholders.
• Customer/Client facing experience with excellent customer service skills with a professional demeanor.
• Experience working within: Operations, Cloud, a PMO, as a proactive team member in a commercially hosted/data centre environment.
• Ability to easily adapt to the needs of the team to enable communication flow and provide understandable documentation for non-PM team members.
• Understanding of how to manage change projects within a SaaS & Cloud environment with cross-functional teams
• Strong facilitation skills with excellent verbal and written communication skills in English with ability to deliver presentations
• Highly organised and methodical as well as analytical.
• Excellent verbal and written skills in English

 

Technical skills:

• Familiarity with project management tools (i.e. MS Project).
• Technical background in IT/SaaS project delivery.
• Demonstrable experience with managing projects using the PRINCE2 methodology.
• Understanding of what is involved in running a cloud based SaaS delivery team vs traditional Enterprise IT team.

 

Desirable Qualifications 

• Graduate level or equivalent
• Practitioner Level in Project Management (e.g. APMP, PRINCE 2, PMP or equivalent)

      

Personal characteristics

• A dedicated, self-motivated, highly skilled Project Manager

• Solutions orientated 
• Ability to interact constructively with cross-functional team members. 
• Well organised
• Clear communicator
• Pragmatic
• Capable of leading by example
• Assertive, but people-focused
• Flexible, continually open to new ideas

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives  us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch  As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. RWS is an Equal Opportunities Employer and we are 
committed in ensuring that all employees work in an environment free from all forms of harassment and discrimination and one that actively promotes teamwork, diversity and trust. All employees have a right to be treated with respect and dignity. RWS operate in a manner for the inclusion of all - any form of discrimination is expressly prohibited. Employees are selected and promoted on merit alone and no other factors whether race, gender, age, religion, marital status, gender identity or disability are taken into consideration.  We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy and we will adhere to the highest standard.