About RWS:

RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.

Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.

Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).

For further information, please visit: www.rws.com

 

ACCOUNTABILITIES AND RESPONSIBILITIES

• Exercise sound judgment in keeping your manager informed of potential difficulties such as issues affecting cost and turn-around.
• Carry out risk assessments
• Ensure that within the team all work is assigned and completed on time, at appropriate profit levels and within budget
• Ensure all work follows all the approved processes and meets RWS quality standards
• Monitor, manage and escalate complaints
• Continually identify areas of efficiency and implement strategies to improve processes
• Organise and monitor resource needs and escalate where appropriate
• Provide support for Sales in relation to existing business
• Work as a bridge between Sales and Operations to implement new opportunities
• Work closely with Supply Chain, Language Delivery and Engineering departments to ensure successful delivery of work

 

SKILLS

• Excellent Interpersonal skills
• Focused on goals and the overall team and company objectives
• Strong business acumen
• Self-motivated and pro-active
• Detail and service oriented
• Professional and customer service oriented, with the ability to manage client relationships and expectations
• Ability to multi task in a deadline driven environment
• Adaptable and flexible to a changing work environment
• Excellent problem solving and decision making skills
• Excellent presentation and formal and informal communication skills
• Ability to communicate at all levels both internally and externally
• Strong leadership skills

 

QUALIFICATIONS

• Degree level (BA, BS) in Languages or Translation and/or Interpretation or equivalent experience
• 1-5 years of experience in project management
• Excellent written and spoken skills in English and a second language
• Proficient computer skills (Word, Excel, PowerPoint, Acrobat, html, xml).
• Experience in the use of CAT tools (including TRADOS, Multiterm IX, Context, glossary and file management tools).

 

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives  us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch 
 

As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. RWS is an Equal Opportunities Employer and we are committed in ensuring that all employees work in an environment free from all forms of harassment and discrimination and one that actively promotes teamwork, diversity and trust. All employees have a right to be treated with respect and dignity. RWS operate in a manner for the inclusion of all - any form of discrimination is expressly prohibited. Employees are selected and promoted on merit alone and no other factors whether race, gender, age, religion, marital status, gender identity or disability are taken into consideration. 
 

We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy and we will adhere to the highest standard.