About RWS:

 

RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.

 

Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.

 

Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.

 

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).

 

For further information, please visit: www.rws.com

 

What is this role?

The role of Senior Localization Project Manager is to manage all assigned projects in the most efficient manner possible in order to ensure client retention, satisfaction and ultimately repeat revenue growth.
As the main point of contact for their clients, the ideal candidate must proactively use effective written and verbal communication to ensure that project teams understand the scope, complexity and expectations, and that the clients are kept fully informed as to the progress, position and financial status of their projects.  Additionally, the Senior Project Manager needs to manage and motivate the extended project team, ensuring actions are clearly delegated and that resource/quality issues are escalated in a timely fashion to the departmental managers and Program Manager.
 
Responsibilities

• Delivery of projects to client’s expectations achieving targeted levels of profitability.
• Analysis of files using translation memory tools.
• Compiling estimates and proposals for approval.
• Adhering to the LQI sales process and SDL project processes.
• Close financial monitoring and control of projects through budgets, invoicing and change orders to ensure timely and final invoicing.
• Strategic project planning involving best methodologies, processes, and risk assessments.
• Accurate documentation and filing of all project related materials.
• Identification and development of project/process improvement opportunities and escalating to Program Manager.
• Hosting regular, documented verbal and written communications with clients, Network Offices and internal team members.
• Monitoring and mentoring of any assigned Associate Project Managers.

 

Performance Criteria

• Account growth.
• Profitability of projects as identified by budgets.
• Client satisfaction levels assessed by feedback.
• Numbers and levels of quality issues.
• Effectiveness in advancing technology solutions.

 

Experience and Skills

• Degree in either Computer Science or a business related area or equivalent work experience
• Typically requires 5+ years of localization project management experience
• 5+ years of budget management experience
• Experience growing accounts
• Good written/verbal communication and presentation skills
• Customer service experience
• Proactive
• Ambitious and with a desire to learn and progress
• Analytical and organized problem solving abilities
• Able to meet deadlines and work under pressure

 

Benefits:

• Amazing benefits. (Seriously.)
• Infinite training, professional development and personal growth opportunities
• The rare opportunity to impact how organizations communicate globally. There’s a reason we work with 85 of the top 100 brands.
• Smart, engaged co-workers, a culture of innovation and opportunity.