Project Mgr. - Language Solutions- Sales / Customer Facing / Leadership 

Remote - Work Location: Arkansas, Arizona, California, Colorado, Connecticut, Delaware, Florida, Georgia, Iowa, Illinois, Indiana, Massachusetts, Maryland, Minnesota, Missouri, Montana, North Carolina, Nebraska, New Hampshire, New Jersey, New Mexico, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, Texas, Virginia, Washington, Wisconsin.

About RWS:

RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.

Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.

Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents. Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L). For further information, please visit: www.rws.com

RWS Division: Language Services & Technology - Strategic Solutions

About The Role: As part of our global project management team, you will provide a range of language services to a portfolio of customers, working with RWS tools and technologies, and applying industry best practice, to deliver quality projects on time and budget, achieving high levels of customer satisfaction to secure repeat business and drive profitable revenue growth for the group.

You will advise existing customers on appropriate new services and solutions as their needs mature over time, as well as on-board new customers into appropriate solutions to meet their specific requirements, providing support and guidance in particular to customers with no prior experience of working with multi-lingual projects.

Progression opportunities include management roles, leading teams of project managers at both local and remote RWS locations, and senior individual contributor roles, managing complex high-profile customer accounts.

Requirements:

• 3-5 years of industry experience, including certifications in TRADOS or other translation management tools (CAT, or Computer Aided Translation tools) and working with Sales Teams (desirable)
• Proven track record of profitable revenue growth across a designated portfolio of accounts
• On-boarding of new customers into solutions tailored to meet their specific needs
• Demonstrable mentoring and leadership skills, including effective career development and performance management of direct reports
• Evidence of escalation management and issue resolution through effective root cause analyses and corrective action plans
• Sound financial management, including target setting, forecasting, and budgeting

• Proactive solutions-focused approach
• Customer-centric; able to see things from a customer’s point of view
• Good risk management; able to anticipate and mitigate potential issues
• Strong organisational skills, with the ability to prioritise
• Highly responsive, with good written/verbal communication skills when dealing with both clients and internal project teams
• Collaborative team player
• Ability to keep calm in a fast-paced pressured environment
• Ambitious, with a desire to learn and progress
• Ability to carry out assigned tasks with a high degree of independence and ownership
• Proficiency in other languages desirable, but not necessary

Responsibilities:

• Main point of customer contact, responsible for setting up end-to-end project workflows and managing all new project requests
• Quoting projects accurately to fully reflect the scope of work required & coordinating schedules to meet customers’ preferred deadlines, ensuring key milestones are met
• Briefing internal production teams thoroughly on all project requirements for successful completion of projects delivered to agreed expectations
• Applying RWS tools, technologies and best practice project methodologies to complete all project activities efficiently, cost-effectively, on-time and to a high standard
• Participating in customer status update meetings keeping customers informed of project progress, and contributing to regular business reviews, ensuring all resulting actions are completed effectively and on time
• Delivering high levels of customer satisfaction to secure repeat business
• Achieving target profit margins and good cash flow through accurate and timely invoicing, raising of purchase orders, and completion of project budgets
• Adhering to ISO and quality control processes, including effective and accurate maintenance of project documentation (including version control, project archiving etc.)
• Identifying potential opportunities as well as risks within your customer project base and escalating appropriately for support as required

Benefits:

• Amazing benefits! (Seriously!)
• Strong medical, dental, and vision coverages, with generous employer contribution to healthcare spending accounts, and access to FSA, HSA, and Dependent Care accounts.
• Generous paid time off package, starting at 25 days per year, plus company holidays, birthday day off, paid volunteer time, and 100% paid parental leave.
• 401(k) Retirement plan with company match.
• Company-wide agile work policy with flexible work arrangements.
• Opportunities for training, professional development, and personal growth.
• Smart, engaged co-workers and a global culture of diversity, innovation, and opportunity.
• The rare opportunity to impact how organizations communicate globally. There’s a reason we work with 90 of the top 100 brands.

 $60-$75k / year DOE – Exempt - Actual rate of pay may vary based on factors including, but not limited to: position offered, location, education, training, and/or experience. Total compensation may also include variable incentives, bonuses, benefits, and/or other perks, as outlined in any formal offer made.

Covid Vaccination:

All RWS employees hired for positions that require working on-site at RWS offices, customer offices, travel on behalf of RWS, and/or in-person meetings will be required to comply with the RWS USA COVID-19 Vaccination and Testing Policy. RWS complies with federal, state, and local laws with regard to accommodations related to this policy.

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch.

RWS embraces diversity and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

RWS is an Affirmative Action Employer.

For more information about EEO/AAP legislation please visit: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Recruitment Agencies: RWS Group PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.