The primary function is to provide technical support (pre-sales and/or after sales) and workout quotations for internal and external customers and/or the sales organization by acting as a primary point of contact on several channels: telephone, e-mail, web ticket, and chat for EATON Electrical division. The main activities to be covered are related to management of the customers in multiple aspects, providing a complete and professional support for technical inquiries, tendering and quotations follow-up for EATON Electrical portfolio. Your main responsabilities: • Manage standard and not-standard technical inquires such configuration-to order and engineering-to-order solutions including CAD projects, lighiting simulation and all the technical documentation required. • Draft technical quotes with a suggested net selling price based on electrical diagrams, lists of material, tender documents, technical data, product lists from competitor’s catalogues. • Manage cross references and provide technical support in choosing the components among the EATON product portfolio and competitors. • Assist internal and external customers with product selection and application assistance via email and phone. • Design and calculation and draft of technical solutions and quotations with technical parameterization of products and systems. • Support in testing and development for engineering software’s and tools for design and quotations. • Own the technical knowledge and expertise for specific product families and lead knowledge sharing sessions for new joiners and colleagues, including drafting technical documentation and training material and process flow charts.Teaming with commercial support for pre- and post-sales activities Qualifications Your essential skills: • BSc in Engineering or equivalent Technical Degree. (MSC in Electrical is an advantage) • Proven experience in design, technical support or technical quotations for lighting emergency systems and electrical products • Advanced technical knowledge in emergency lighting systems such as central battery system and self contained configurations; protections devices, safety equipment's and related application • Analytical mindset, good communication and interpersonal skills, ability to share technical knowledge (products and tools - CAD) • Fluent in German and English What we offer to you: • Competitive compensation and benefits package • Flexible working solutions • Culture & Values – We are more than the products we invent and produce – the way we do business is just as important. At Eaton, our values and culture define who we are – both individually and as an organization – and direct our activities every day • Learning & Development - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Sales Region: Europe, Middle East, Africa Organization: ES EMEA Sales and Marketing Customer Experience Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Hybrid Does this position offer relocation?: No Travel: No