資深顧客服務員 Senior Sales Advisor (Brand: Marks and Spencer)
ALF Retail Hong Kong LimitedWan Chai, Hong Kong IslandUpdate time: September 19,2019
Job Description
工作職責
- 根據公司要求,協助經理去安排員工於適當的工作區域工作
- 提升銷售機會,推動並實現銷售計劃,從而達到店舖銷售目標
- 處理貨品陳列並留意店舖存貨,定時向經理反映貨存情況
- 向顧客提供難忘的優質服務經驗
- 根據公司的指引確保貨場陳列整齊並確保擺放的貨品整齊美觀,從而提高銷售額
- 向顧客服務員提供培訓,並留意同事的工作情況,進行即時的反饋
- 觀察店舖所遇到的問題,提供有效的解決方法及執行
工作要求
- 中五程度,兩年或以上零售工作經驗
- 良好顧客服務及溝通技巧,個性積極主動
- 需輪班工作
- 工作地點:香港/九龍/新界
工作時間
- 5天工作,可放星期六/日
- 每天工作約8.5小時
員工薪酬及福利
- 在職培訓並良好事業發展機會
- 優厚薪酬
- 膳食津貼
- 港島區地區津貼
- 早班津貼(凌晨12時至早上7時工作可享額外每小時$60)
- 年假可達15日
- 全薪產假
- 恩恤假
- 考試假
- 婚假
- 侍產假
- 醫療保險及住院津貼
- 人壽保險
- 員工購物折扣優惠(7折)
- 每月銷售獎賞
有意者請將個人履歷表以以下方式遞交:
申請方法
電郵:mands.HK.Recruitment@alfuttaim.com
傳真:3656 2180
所有求職者之個人資料絕對保密及只作招聘之用。如六星期內未獲接見,則作落選論,恕不作另函通知。
Job Description
- Co-ordinates people resource and activity to ensure right people in the right place to deliver the sales plan
- Organises resource to ensure optimum stock levels for opening and throughout the trading day
- Organises resource to deliver corporate layout, seasonal launches and floor plan implementation
- Co-ordinates resource across key departments and service areas to ensure customer needs are met
- Provides feedback to individuals, helping to improve the customer shopping experience
- Assists coaching and upskilling the Sales Advisors in view of product knowledge, services and operation standard
- Responsible for store opening and closing
Job Requirement
- F.5 level, minimum 2 years’ experience in retail industry
- Good customer service and interpersonal skills with proactive personality
- Shift duty is required
- Working location : HK Island/ Kowloon/ New Territories
Work Pattern
- 5-day work, able to have weekends off occasionally
- 8.5 hours per day
Remuneration Package
- On-job training and promising career development opportunities
- Attractive salary package
- Meal allowance
- Location premium
- Morning shift allowance (Extra HKD$60/hour pay within 12am-7am)
- Maximum 15 days annual leave
- Full-paid Maternity leave
- Compassionate leave
- Examination leave
- Marriage leave
- Paternity leave
- Medical insurance and hospitalization allowance
- Life insurance
- Employee discount benefits (30% off)
- Monthly incentive
Application Method
Email : mands.HK.Recruitment@alfuttaim.com
Fax : 36562180
Personal information received from application will be kept confidential and used for employment-related purpose only. Applicants who have not been arranged interview in six weeks may assume their application unsuccessful.
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