Senior Service Admin
BrukerShanghaiUpdate time: May 11,2019
Job Description
Overview
1. Identify, develop, and implement with full ownership of improved processes and interactions which best manage all Bruker NSB instrumentation, assemblies, and parts both in and out of China in the most effective and cost efficient manner.
2. Execute data pull from SAP database and perform analysis using Excel/PowerPoint reporting to Regional Manager of Customer Support.
3. Provides customer and internal field service support within the Bruker Nano Surfaces Business Customer Care Center reporting to the Regional Customer Support Manager. This includes receiving direct customer and internal field service communication through phone, e-mail, website, SAP database and processing these requests in the most effective and efficient manner.
Responsibilities
- Develop and implement plan to improve Bruker NSB instrumentation, assemblies, and parts, efficiency through customs, duties regulations, duties free warehousing set-ups to minimize customer downtime, inventory, and execution costs.
- Develop and implement the optimal process to drive down lost assets, long cycle time for asset recovery, and inefficiencies in the process resulting in overall cost savings
- Develop, implement and maintain policies, procedures to reduce costs, streamline products, and implement solutions.
- Provide front line customer interface through phone/e-mail/web-site generating quotes, sales orders, equipment master updates, return of Bruker owned assets, transfer of technical requests to regional technical team all in a fast, efficient, effective, and customer centric manner.
- Execute data analysis and reporting as requested by the Manager, Regional Customer Support using SAP database pull and excel pivot tables and macros and PowerPoint for summary.
- Develop skill to become the SAP database and process compliance team leader.
- Strives to improve processes and procedures for areas of responsibility.
- Work with BUs on implementing standard processes.
- Understands the financial impact of decisions on the business.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Excellent communication and presentation skills with ability to speak with clarity and interface effectively with customer, management, and peers in both English and Chinese.
- Advanced working knowledge of Microsoft Excel required. Experience with MS Office Suite (specifically Power Point, MS Word, and Outlook) are a must.
- Proficiency with excel pivot tables and macros with Microsoft Office Specialist Excel Expert Certification highly desirable.
- Ability to multitask & team player.
- Ability to develop excellent internal and external customer relationships.
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