Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as Central Zone, Senior Service Director to pioneer breakthroughs in healthcare. For everyone. Everywhere. Our global team: We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways. Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers. This is a role well suited to an ambitious professional, looking for the next step in their career. As a Central Zone Senior Service Director, you will be responsible for: · Manage CS Regional Service & Customer Site Managers – ensuring that they are equipped to – and capable of – supporting delivery against Customer Satisfaction and contractual obligations along with the meeting of operational KPI’s and financial targets. Ensure tools and infrastructure are in place to meet our objectives and assist the RSMs/CSMs in the management of the delivery process to the satisfaction of our customers. Develop a high-performance culture with a professional appearance that truly demonstrates teamwork and success orientation. · Ensuring high quality service, contract obligations are met, internal requirements are met ( information tracking, reporting, costing, etc.) and financial targets achieved. Ensure operations are able to meet quality certification standards, manage the installed base, and manage customer expectations, through routine works and escalations. Determine and achieve productivity saving targets. · Ensure the highest technical, operational and financial performance installation projects, equipment services and maintenance, upgrades and updates of medical equipment according to technical specification. · Cooperation in all functional areas of Service Operations (RSC, CCC, HSC, R&D) and follows the requires Service Support Processes SERVOR (Registration, clarification, dispatch, spare parts logistics, service confirmation) · Assess resource development need and execute required manpower planning and calculation related to installed base development and budget frame. Develop staff training plans in coordination with their respective Regional Service Managers & Customer Site Managers. · Together with RSM/CSM direct reports, implement the service budgets by including the installed base development, the contractual/non-contractual work and service sales programs to meet the defined Healthcare target agreements. Actively drives/manages the success of the entire zone financial ProForma. This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers · Proven experience in managing, leading and motivating managers, teams, and individuals · Past experience or foundation in the InVitro business required. · Professional experience in a service business in a relevant industry · Sensitive towards and experience with multinational companies, clients and people · Proven ability to collaborate with Senior Executives and C-Suite customers Required skills to have for the success of this role BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience; Certification may be required in some areas Minimum of 10 years of successful leadership experience in a directly related field Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents Ability to think strategically to address internal and external problems Effectively present information to co-workers and employee groups, including upper management, customers at various levels and public representatives Superior communication skills and ability to effectively communicate with stakeholders at many levels within the organization and customers Excellent organizational skills and exceptional customer focus Experience in developing and driving positive employee relations methodologies preferred. Experience working in a unionized environment preferred for positions located in the northeast and west Demonstrate and apply advanced knowledge of concepts, practices, and procedures for area managed and expert knowledge of other areas in the company and how they interact Demonstrate advance understanding and application of management approaches for work direction, motivation, and performance management Experience with SAP and automation tools a plus Must demonstrate excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology; experience with electronics, hydraulic and pneumatic systems. Siemens Healthineers has recently announced the next steps in our continued commitment to prioritize colleague health, comply with customer/business partner requirements, and help preserve our business continuity. Going forward, please be aware that Siemens Healthineers requires full COVID-19 vaccination for all new hires by their start date, except where prohibited by state law. Accommodations may be requested for certain medical or religious reasons. If you choose to submit an accommodation request it should be submitted within 3 business days of receiving a verbal offer. Details on how to submit approval will be provided by your recruiter. An accommodation approval must be confirmed prior to your start date. A start date cannot be confirmed until the accommodation has been reviewed. An accommodation is based on your role. If you are a currently a Siemens Healthineers employee with an existing approved accommodation, it will need to be re-evaluated prior to starting a new role. At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally. If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers. If you wish to find out more about the specific position before applying, please visit: https://usa.healthcare.siemens.com/about. As an equal-opportunity employer we are happy to consider applications from individuals with disabilities Organization: Siemens Healthineers Company: Siemens Healthcare Diagnostics Inc. Experience Level: Experienced Professional Job Type: Full-time Equal Employment Opportunity Statement Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law Applicants and employees are protected under Federal law from discrimination. To learn more, Click here. Pay Transparency Non-Discrimination Provision Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here. California Privacy Notice California residents have the right to receive additional notices about their personal information. To learn more, click here.