BASIC PURPOSE OF THIS POSITION:

This will include providing high quality field service support to the customers for instrument installation, maintenance, repair, check-up and training to customers and assuring customer satisfaction in the area.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The incumbent will also be responsible for, but not limited to the following duties:

• To work with other Service Engineer as a proficient CTS team
• Poses the technical specialty in some product lines and able to instruct other engineers’ work. Also able to complete complicated service calls and service assignments independently
• To provide instrument installation, maintenance, modification, repair, checkup and training activities on the customer site, service workshop or exhibitions
• To sell service contract and other service products in the area
• To provide high quality service to Beckman Coulter users and achieve customer satisfaction and optimal service quality
• To provide supports to inter-company groups like attending seminar, user training, sales demo and exhibition
• To assist conducting training on his experience products
• To maintain his own tools, carried service parts and technical information in good conditions
• To fill-in and submit the field service reports, expense report, trip report and work report timely
• To answer customer inquiries

EDUCATION & SKILLS:

• College degree or above, major in Biomedical Engineering, Mechatronics, Medical Devices, Medical Electronics, Automation & Control or other relevant professionals

• Good English skills in speaking, reading and writing, pass CET 4

• Familiar with computer hardware and common software such as Windows system, Microsoft Office

  WORKING EXPERIENCE:

• Minimum five years of related working experience.
• Being experienced in life science industry or medical device industry is preferred

FUNCTIONAL COMPETENCIES:

• Serves as a resource for work unit

• Keeps projects or critical tasks moving when delays or problems occur, referring more complex issues to supervisor for resolution

• Gathers and shares accurate and complete information/ideas within the work unit using courtesy, tact and correct grammar

• Communicates effectively by reading, understanding and creating simple memos and messages

• Understands measures of own work quality and connection to work unit’s objectives and goals

• Learns the steps in the department’s business process and can trace connection from department to the company customer

• Builds solid working relationships that enhance collaboration and cooperation with others

• Aware of and utilizes other team members’ areas of expertise

• Uses understanding of the customer’s needs to identify and suggest ideas or enhancements

• With supervisor approval, seeks ways to increase customer satisfaction

• With good communication skills

上班地址：杭州市