If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun. We are looking forward to Service Tech Support Engineer in Eaton’s CPS, based in Shenzhen, China. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are — it’s in our values, part of our vision, and our clearly defined aspirational goals. This exciting role offers opportunity to: Leads execution of escalation procedures via phone conference calls; Escalations are primarily post-sales technical support of MDC, including, but not limited to UPS, Battery, Air Handler, Network connectivity cards, and other power- related equipment; Answer the technical question for field engineers about the MDC product, solve problem by phone or email first, and provide on-site technical support if necessary; Develop and implement training courses for internal field service engineer; Follow up the quality issue to solve onsite problems; Join new product develop project, prepare training demo unit and material for new product; Lead professional failure report & standardize service operation process. Qualifications Over 3 years' MDC (Modular Data Center) post-sales technical support experience; Familiar with UPS, especially modular UPS; Proficient in installation considerations of Computer Room Air Handlers (CRAH), Central Air-Handling Units (CAHU), and In-Row Air-Handler (IRAH). Familiar with principle of CRAH, CAHU, and IRAH. Have rich experience in fault diagnosis and troubleshooting; Familiar with communication protocol of UPS and Air conditions, such as, SNMP and Modbus, RS232 or others; Ability of writing professional failure report, or standard operation process; Strong Organizational and Interpersonal skills; Self-learning and innovation motivation; Good English reading & writing skills, good communication & training skills Yes! Because you are the one we are looking for, we hope to hear from you now! #LI-RS1 We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters. Job: Sales Region: Asia Pacific Organization: CPDI Critical Power and Digital Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: No Travel: Yes, 25 % of the Time