Senior Solution Consultant, RWS Language Solutions

 

Full-time, Seoul, South Korea – Permanent Contract

RWS is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our clients to connect with people globally by communicating business critical content at scale, and enabling the protection and realization of their ideas and innovations..

 

JOB PURPOSE

Performs the full range of consultative and sales support services to cultivate, obtain, and retain customers by helping them understand how RWS Language solutions can help achieve their business goals. Applies advanced product/solution and sales expertise in supporting the sales function in driving revenue growth.

 

ACCOUNTABILITIES AND RESPONSIBILITIES

• Partners with sales teams to grow existing accounts and develop new business by providing specific product/solution expertise (e.g., preparing solution presentations, conducting demonstrations, developing solution specific collateral).
• Analyzes customer’s business needs and system requirements in order to determine if opportunity is a good fit with RWS solutions and provides advice and guidance to the sales team in developing the sales strategy/approach for the client.
• Understands the current market in his/her solution area (e.g., competitors, market influences, regulations) and provides advice and guidance to the sales team in factoring this information into their sales plans/tactics.
• Working in conjunction with the sales team, champions the “voice of the customer” to help internal stakeholders understand the customers perspective and business challenges.

• Prepares and delivers detailed collateral (e.g., solution briefs, presentations, demo materials) that demonstrates RWS value add capabilities.
• Have a tight ownership of solutions implementation processes to make sure all stakeholders are performing as required.
• Works collaboratively in cross functional teams (e.g., sales, product management, product marketing, development, customer support, project management, service delivery) to deliver a unified approach to interacting with the customer that results in building confidence and trust with the client.
• Leveraging strong working relationships with the sales team and credibility with the customer, helps to manage customer expectations in order to drive successful outcomes.
• As a subject matter expert in his/her solution area, contributes to external forums (e.g., professional associations, conferences, trade shows) and may present on behalf of RWS.

 

QUALIFICATION

• Degree level (BA, BS) in Languages or Translation and/or Interpretation or equivalent experience.
• Minimum of 5 years of experience in project management or experience in account management and client facing roles.
• Strategic and process improvement thinking.
• Excellent written and spoken skills in English and Korean.
• Proficient computer skills (Word, Excel, PowerPoint, Acrobat, html, xml).
• Knowledge of TMS, MT, CMS, CAT and DTP software.

 

SKILLS

• Listens actively and is attentive to others.
• Works collaboratively and uses a positive approach to achieve goals.
• Takes prompt action (e.g., escalates) without being asked or required to.
• Shows a genuine effort to work as a unified organization to achieve business goals.
• Demonstrates understanding of business concepts, strategy, structures and processes.
• Clearly conveys information and ideas in a manner that engages others, helping them understand and retain the message.

• Defines, plans, schedules and controls work for self and/or others to ensure the accomplishment of objectives.
• Systematically and logically identifies and weighs options to resolve problems, generating solutions after reviewing all relevant information, including risks and the impact of potential solutions.

About RWS:

RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.

Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.

Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).

For further information, please visit: www.rws.com