This is an exciting opportunity to join the AIA Claims team to help uplift capability and capacity for the purpose of delivering exceptional customer and client outcomes. In this role you will be responsible for supporting the claims teams through exceptional claims management, payment authorisations, resolving technical queries and provide high quality customer service.

To do this successfully you will:

• Deliver high quality, accurate and decision orientated claims assessments
• Coach and mentor fellow team members
• Work collaboratively with all stakeholders including Reinsurers, Technical Claims Consultants and the Risk and Compliance team
• Identify and report on ongoing development opportunities for the Customer Claims Business Unit
• Actively participate in continuous improvement activities and initiatives.

Successful applications will demonstrate:

• Minimum 5 years’ life insurance experience including knowledge of legislation and regulations affecting the industry
• Ideally will hold a Band C/Level 3 Delegated Authority or equivalent
• Knowledge of the claims management processes, definitions within policies and practices in claims investigation
• Strong analytical skills with a high attention to detail
• Ability to work independently and proactively

Why choose AIA:

At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• Access our training and development to build on your current skills
• Career development through internal mobility opportunities
• Work for a business helping millions of Australian’s and make a difference to someone’s life everyday
• Access additional leave days a year to recharge and refresh yourself
• Enjoy wonderful Health and Wellbeing initiatives that support you
• Work with supportive and inclusive managers
• Flexible working arrangements

Applications close 21st December 2021

Recruitment Agencies: Our Talent team does not require any recruitment agency support.

Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:

Ashleigh-A.Mcdonald@aia.com, Emily.Tey@aia.com, Laura-L.Walsh@aia.com

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.