Authentic, innovative and results-driven? Raise your hand if that sounds like you! We’re looking for an amazing individual to join our growing team. The longevity of our firm is a testament to its strength and stability. Your ability to contribute fresh and diverse perspectives in a team-based environment will usher us into future and take us to the next level. As the fastest growing RIA custodian in the U.S., BNY Mellon’s Pershing Advisor Solutions offers a fast paced environment and dynamic culture where “client first” is paramount. We serve advisory firms who are professionally managed and growth oriented, supporting high net worth and ultra-high net worth investors who lead complex financial lives. Our commitment to career growth and mobility is at the core of our people oriented culture, as evidenced by our tenured staff. We welcome the opportunity to speak with you! Client Service - IC5 Works with external clients to resolve the most complex day-to-day issues and direct them to appropriate resources at BNY Mellon. May resolve atypical issues or escalate to management as appropriate. May lead staff on specific projects. Leads team members in providing support to major clients whose partnership with BNY Mellon may have a broad impact on the business in addressing and resolving complex operational and technical issues and ensuring requests are executed. Applies advanced problem solving skills, judgement, and extensive experience to analyze information. Uses masterful communication skills to deliver high quality service to a specialized client base. Provides key individuals at assigned clients information related to BNY Mellons products and services representing a broad array of lines of business and geographies and leverages an expert understanding of broader BNY Mellon services and offerings. Leads clients in reviewing potential business needs and directs them to appropriate resources at BNY Mellon. May be the central point of contact for business development and assume client onboarding and/or risk management responsibilities. Resolves the most complex or non-routine client issues or inquires, as needed. Leads resolution of issues escalated by more junior team members. Uses extensive knowledge of client issues and needs to lead business development efforts. Uses expert understanding of BNY Mellon products and services to best propose expanded offerings to clients for front office consideration. Leads internal activities and initiatives designed to improve the client experience. Uses knowledge of client services best practices and BNY Mellon client needs to lead the teams development of process improvements. No direct reports. Provides guidance to less experienced team members. May assign work to more junior team members. Supports multiple, complex client accounts. Qualifications Bachelors degree or the equivalent combination of education and experience is required. 10-12 years of total work experience preferred. Experience in an operational area and/or client services preferred. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums. Primary Location: United States-New Jersey-Jersey City Internal Jobcode: 70102 Job: Customer/Client Service Organization: Pershing Domestic-HR06431 Requisition Number: 2111424