Eaton’s Aerospace Sector, Fuel and Motion Control Division is currently seeking a Senior Product Support Engineer to join our team. This position is based at our Grand Rapids, MI facility. Position Overview: The Senior Product Support Engineer will support product improvement initiatives for current Eaton Grand Rapids Electromechanical Actuation Products. Assignments will be predominantly focused on customer and supplier support, root cause analysis, cost reduction, reliability, and quality improvements. Eaton Grand Rapids products include motor controllers, motors, electrical boards, gears, ball screws, no-back mechanisms, clutches, brakes, housings, electronic enclosures, bearings, pins, screws, and other related components. Additionally, the incumbent is expected to provide technical support to the operations personnel, new product development team, and procurement group as needed. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. In this function you will: Coordinate with internal and external customers to lead formal Root Cause Corrective Action (RCCA) activities on production and fielded actuation design problems. Drive momentum product improvements and cost reduction through engineering analysis, redesign, and verification. Sustain product viability through proactive evaluation and redesign of hardware with obsolete components. Perform VAVE activities in support of site profit plan goals. Work with Supply Chain, external suppliers, and High-Performance Work Teams (HPWT) to support and drive product cost reduction initiatives and promote growth through product reliability and design quality improvements. Work with customer service to support customer product inquiries regarding existing products. Read and interpret internal and customer product specifications and make recommendations for enhancements based on engineering analysis. Develop test plans, specifications, and general test procedures for requalification activities. Coordinate requalification testing, advise test personnel supporting efforts, evaluate test results and develop test reports. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. Qualifications Required (Basic) Qualifications: Bachelor’s degree in Engineering from accredited institution. Minimum three (3) years of experience in an engineering function within a manufacturing environment. No relocation benefit is being offered for this position. Only candidates that currently reside within 50 miles of Grand Rapids, MI facility will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation. Must be authorized to work in the United States without company sponsorship now or in the future This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. ‘Green Card Holder’), Political Asylee, or Refugee Preferred qualifications: Experience with designing and /or building electromechanical components and systems. Experience with product design analysis tools Knowledge of Catia, ProE or other 3D design tools Experience with materials and processes utilized in aerospace applications. Knowledge of FAA regulations as they pertain to part certification and repair station operations. Position Success Criteria: Excellent written and verbal communication skills Demonstrated ability to manage time Excellent organizational skills Demonstrated experience in team environments What you’ll get from us: We provide benefits that are industry competitive and focused on employee well-being. Listed below are programs that are offered globally, but program availabilities may vary by site. Flexible work options to help balance work/life demands (at participating Eaton sites) Healthcare/retirement savings programs Competitive compensation packages to reward skills and performance Tuition assistance or financial help for ongoing learning and development Health, Dental, Vision & Wellness programs Donation matching (U.S., Canada, Puerto Rico) #LI-EW1 Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call 412-893-3600 or send an email to: AccommodationsForApplying@Eaton.com What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Engineering Region: North America – US/Puerto Rico Organization: AER FMC Fuel Motion Control Systems Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: No Travel: Yes, 10 % of the Time