Senior Technical Customer Service Engineer
W. R. Grace & Co.ShanghaiUpdate time: May 22,2019
Job Description
Job Description
The position is technical service front line that provides direct technical support and technical advice to customers, Sales, Marketing and R&D in all matters relating to product application. The sales area scope is China. Job responsibilities include handling the TCS laboratory activities.
Major Responsibilities
- Regular interface with Customers. Provide formulation support and attend trials.
- Work closely with sales to achieve the growth objectives.
- Train sales team and distributor sales force.
- Participate in regional trade shows. Monitor competitive, regulatory change and emergence of new technologies.
- Collaborate with R&D, Marketing, and Sales in new product introduction.
- Initiate application development work to expand product use into new segment/application
- Handle the product application testing, interpret the analytical data and demise a technical report for customer.
- Maintain a safe and orderly lab. Ensure safe handling & storage of chemical in the laboratory.
Required Skills
Required Experience
- 5 years minimum industrial experience in formulating coatings
- Possess knowledge in English and Chinese. Excellent communication and presentation skills are critical success factors.
- Willing to travel within the region averaging 15% with peak to 25%.
Preferred Qualifications
- Degree in General Chemistry or Polymer Science.
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