Senior Technical Support Engineer PRIMARY FUNCTIONS Responsible for providing the highest levels of pre and post sales 3 phase technical support including software and connectivity to both internal and external stake holders. ESSENTIAL FUNCTIONS • Provide highest level of technical support, both to customers, within the office and to the field, responding to enquiries in a timely manner. • Provide support by e-mail, telephone and site visits, to engineers and customers alike. Act as initial escalation point to the Technical Manager as necessary • Acting as part of FAST Engineering team. • Complete technical reports. • Write Method Statements. • Compile and provide analysis of impedance test results. • Manage calls through k-open providing diagnosis and spare parts advice. • Work closely with Call Management advising on task and site considerations assisting with selection of suitable engineers. • Build relationships with allocated sites conducting meetings at appropriate intervals. • Provide Sales with pre and post sales technical support • Provide software and connectivity support for 3 phase products. • Maintain links with Finland and the USA technical support organisations. • Work with Operations to ensure that the BOM for spares kits is suitable for the associated product; also provide advice on minimum stock holdings for service spares. • Take ownership of spare parts is in line with the company directive on volume and value • Maintain 3 phase parts matrix. • Maintain accurate records. Provide metrics to monitor support functions. • Publish technical information to Field Service Engineers, internal and external staff as required. • Attend internal and external meetings as required by Service Management. • Work closely with Service delivery to meet with customers and site visits/escalations as required. • Any other adhoc duties in line with role Qualifications SPECIALIZED KNOWLEDGE HNC, or higher, in Electrical and Electronic Engineering or equivalent. Minimum 10 years’ experience working on UPS systems Extensive in-depth knowledge of Eaton UPS systems. #AC-2 What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Sales Region: Europe, Middle East, Africa Organization: Sales EMEA Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes Does this position offer relocation?: No Travel: Yes, 75 % of the Time