SUMMARY
The Senior Technical Support Engineer is responsible for helping customers and ANSYS channel partners solve complex engineering problems using ANSYS software products. The Senior Technical Support Engineer position involves working closely with ANSYS customers and internal teams in a consultative and supportive technical role. The ability to research problems and find solutions to wide variety of problems is paramount. Position is a key member of a positive, dynamic team of engineers committed to solving complex customer issues.
RESPONSIBILITIES
• Interact with customers to help diagnose issues, as well as research and find solutions to a wide variety of large scope, complex problems, in order to improve customers’ productivity and satisfaction with ANSYS products
- Personally own the customer support experience, practice active listening skills and respond positively to situations requiring cooperation, courtesy and tact
- Collaborate with product development to improve ANSYS products and the customers’ experience using these products
- Participation in internal corporate initiatives to further enhance the solution suites, sales enablement and professional growth. Actively participate in the development and mentoring of team members
- Instruct intermediate and/or advanced training classes on the usage of ANSYS simulation products
- Track and document inbound support requests and ensure proper notation of customer problems or issues
MINIMUM QUALIFICATIONS
- Bachelor’s degree in engineering or other technical discipline
- A minimum 5 years of experience in an engineering software environment
- A minimum of 6 years of experience in use of relevant ANSYS software or other commercial software (can be obtained or partially obtained in a university setting)
- Demonstrated problem solving skills and ability to implement numerical models to obtain practical engineering solutions to difficult problems
- Ability to work independently, as well as with others in a diverse team environment
- Demonstrated ability to manage multiple projects and to communicate effectively with customers
- Demonstrated skills in writing and presenting in fluent English
• Familiarity with Signal Integrity and Power Integrity
PREFERRED QUALIFICATIONS
- MS or PhD degree in an engineering discipline is preferred
- A minimum 6 years of experience in an engineering software environment preferred
- Experience in the use of CAD software is a plus
- Must have passion and drive for personal technical excellence and high performance
- Must have customer service aptitude and maintain customer focus
- Available for occasional travel (about 20%)
CULTURE AND VALUES
Culture and values are incredibly important to ANSYS. They inform us of who we are, of how we act. Values aren't posters hanging on a wall or about trite or glib slogans. They aren't about rules and regulations. They can't just be handed down the organization. They are shared beliefs – guideposts that we all follow when we're facing a challenge or a decision. Our values tell us how we live our lives; how we approach our jobs. Our values are crucial for fostering a culture of winning for our company:
- Customer focus
- Results and Accountability
- Innovation
- Transparency and Integrity
- Mastery
- Inclusiveness
- Sense of urgency
- Collaboration and Teamwork
ANSYS does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of ANSYS. Upon hire, no fee will be owed to the agency, person or entity.
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