Senior Technical Support Specialist
爱德士缅因生物制品贸易有限公司BeijingUpdate time: July 12,2019
Job Description
JOB SUMMARY:
Cooperate closely with front-line sales to handle customer issue/complaint for quality maintenance and enhancing customers’ satisfactory.
同一线业务同事紧密合作,处理客诉,维护产品质量,提高客户满意度。
Conduct ELISA/PCR and xChek/xChekPlus training to increase customer’s operation skills.
开展ELISA/PCR操作及软件使用培训,提高客户的操作水平。
PRIMARY DUTIES AND RESPONSIBILITIES:
Focus on ELISA trouble shooting especially on the kit investigation and validation via TS resources.
专注ELISA客诉的处理,利用TS各种资源进行试剂盒的调查与验证。
Answer and solve technical questions timely from customers either by on-call or by on-site trouble shooting.
无论是电话交流还是现场调查,及时回答或解决客户问题。
Conduct ELISA/PCR standard operation training and xChek/xChekPlus demo.
开展ELISA/PCR标准化操作培训及软件演示。
Assist customer to build up the standard flow for ELISA/PCR testing.
协助客户建立ELISA/PCR检测标准化流程。
Support requirement and on-site lab training from front-line sales forces.
为一线的业务同事提供支持。
Perform duties independently as assigned by supervisor.
能够独立完成主管安排的任务。
职位要求:
MINIMUM QUALIFICATIONS:
EDUCATION:
Master degree or above majored in Animal Medicine, biotechnology or other relative area.
动物医学,生物技术或相关硕士及以上学历。
EXPERIENCE:
With good operation experience in ELISA serological tests.
具备丰富的ELISA实操经验。
With PCR proficiency will be plus.
掌握PCR尤其是荧光定量PCR相关实验技术将优先考虑。
With rich experience in training
具有丰富的培训讲课经验。
REQUIRED SKILLS AND ABILITIES:
Attention to detail. 细心,关注细节。
Strong team work spirit. 强烈的团队合作意识。
Honest, positive and outgoing personality. 为人诚实,性格外向,积极阳光。
Good communication (internally/externally) ability to establish good working relations with customers.
良好的内外沟通技能:能够与客户建立良好的工作关系。
Good English skills in reading and writing, listening and speaking skills will be plus.
良好的英语阅读及写作能力,听说能力优秀者将优先考虑。
Good proficiency to use office software is required. 熟练使用办公软件。
PHYSICAL DEMANDS:
Healthy and Frequent business trip within China.
身体健康,需要在国内频繁出差。
For some urgent issues, prompt response with overtime working or traveling is in need.
遇到紧急问题要及时反馈时,需要加班工作或者临时出差。
WORK LOCATION:
Shunyi district, Beijing
北京顺义
Cooperate closely with front-line sales to handle customer issue/complaint for quality maintenance and enhancing customers’ satisfactory.
同一线业务同事紧密合作,处理客诉,维护产品质量,提高客户满意度。
Conduct ELISA/PCR and xChek/xChekPlus training to increase customer’s operation skills.
开展ELISA/PCR操作及软件使用培训,提高客户的操作水平。
PRIMARY DUTIES AND RESPONSIBILITIES:
Focus on ELISA trouble shooting especially on the kit investigation and validation via TS resources.
专注ELISA客诉的处理,利用TS各种资源进行试剂盒的调查与验证。
Answer and solve technical questions timely from customers either by on-call or by on-site trouble shooting.
无论是电话交流还是现场调查,及时回答或解决客户问题。
Conduct ELISA/PCR standard operation training and xChek/xChekPlus demo.
开展ELISA/PCR标准化操作培训及软件演示。
Assist customer to build up the standard flow for ELISA/PCR testing.
协助客户建立ELISA/PCR检测标准化流程。
Support requirement and on-site lab training from front-line sales forces.
为一线的业务同事提供支持。
Perform duties independently as assigned by supervisor.
能够独立完成主管安排的任务。
职位要求:
MINIMUM QUALIFICATIONS:
EDUCATION:
Master degree or above majored in Animal Medicine, biotechnology or other relative area.
动物医学,生物技术或相关硕士及以上学历。
EXPERIENCE:
With good operation experience in ELISA serological tests.
具备丰富的ELISA实操经验。
With PCR proficiency will be plus.
掌握PCR尤其是荧光定量PCR相关实验技术将优先考虑。
With rich experience in training
具有丰富的培训讲课经验。
REQUIRED SKILLS AND ABILITIES:
Attention to detail. 细心,关注细节。
Strong team work spirit. 强烈的团队合作意识。
Honest, positive and outgoing personality. 为人诚实,性格外向,积极阳光。
Good communication (internally/externally) ability to establish good working relations with customers.
良好的内外沟通技能:能够与客户建立良好的工作关系。
Good English skills in reading and writing, listening and speaking skills will be plus.
良好的英语阅读及写作能力,听说能力优秀者将优先考虑。
Good proficiency to use office software is required. 熟练使用办公软件。
PHYSICAL DEMANDS:
Healthy and Frequent business trip within China.
身体健康,需要在国内频繁出差。
For some urgent issues, prompt response with overtime working or traveling is in need.
遇到紧急问题要及时反馈时,需要加班工作或者临时出差。
WORK LOCATION:
Shunyi district, Beijing
北京顺义
职能类别: 其他 其他
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联系方式
上班地址:天竺空港工业区B区裕华路28号科技孵化园10号楼1层
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