Senior Test Lead

 

SDL is the leader in global content management and language solutions. With more than 25 years of experience, SDL helps companies build relevant digital experiences that deliver transformative business results on a global scale. Seventy-nine of the top 100 global brands trust SDL to simplify the complexity of managing content across multiple brands, websites, languages, and devices. Go global faster with SDL. Learn more at SDL.com and follow us on Twitter, LinkedIn and Facebook.

 

 

OVERALL PURPOSE OF ROLE

 

Performs the full range of functional and localization test services, often on complex and/or large projects, to identify and resolve issues that result in high quality language solutions and client satisfaction. Applies advanced testing expertise to identify issues in complex and/or critical language solutions.

 

ACCOUNTABILITIES AND RESPONSIBILITIES

 

 · Performs the full range of test services (e.g., estimating, planning, test development/execution, analysis, and tracking/measurement), often on large and complex aspects of the solution. Develops test plan methods and/or tools to effectively evaluate complex and/or critical aspects of the solution/requirements (e.g., multiple platforms/devices, diverse content/asset types.) Designs and leads others to execute multiple test cases on a variety of solution components. Analyzes, identifies root causes, and generates a range of solutions to address problems in complex and/or critical aspects of the solution.

· Applies deep testing and analysis/problem solving skills in order to identify and resolve complex/critical issues that have a significant impact on solution quality. Understands and uses overall functional and localization knowledge to identify common issues that affect solutions quality and make improvements. Works with project team/Project Manager to outline requirements, allocate resources, and establish timeline to ensure expectations and results are achieved.

· Contributes to the overall strategy of the Technical Services function based on experience and technical expertise. Helps to develop expertise within the function by coaching and mentoring others, helping assessing training needs and developing training plans. Actively contributes to internal and external professional communities, knowledge bases, and forums.

· Fosters credibility and trust by representing the team with stakeholders or senior management and in cross-functional initiatives. Builds relationships with customers to gain insights on end-user perspectives and business requirements. Additional Job Specific Responsibilities Team Leader (applies to P6 and P7) At times, employees will be required to perform various people management responsibilities. The specific responsibilities and the time allocated to each are determined on a case-by-case basis based on business needs. Typically, the more senior the role, the greater amount of people management responsibilities and allocated time.  

· Arranges back-ups, manages overtime and absences, administrative tasks to manage paid leaves and vacations.

· Monitors and reports on people KPIs – overtime hours, time/utilization status against project codes/tasks.

· Facilitates local resources

· Monitors overtime/utilization via reports, identifies issues/causes of excessive overtime and takes/recommends corrective action.

· Oversees workload of the team in charged, monitoring it to avoid unbalanced/overloaded situation. Superintend outsourcing in the meantime.

· Helps to set and/or clarify performance objectives.

· Coordinates activities which enforce quality improvements.

· Identifies required training for new and existing team members, helps to secure learning programs/resources, and coordinates the delivery of on-site and/or virtual learning. Also monitors team members’ participation to ensure the training they are provided is being put into use.

· Trains others

· Provide intermediate and advanced technical support and problem solving

· Provides technical support, troubleshooting and problem solving

· Prepares project deliverables and reviews deliverables prepared by junior leads

· Manages product lines, receives project outline hand-offs and prepares for testing or for hand-off to junior leads

· Develops test suites for new projects using exploratory mindset without supervision

· Applies technical and linguistic expertise to client project evaluation requests, creates project execution plans, prepares estimates and quotes, sets up test environments and runs large projects end-to-end

· Communicates with client engineers, takes part in project planning and evaluations, resolves tech support issues, linguistic issues and queries

· Maintains and grows operational, technical, and localization expertise and testing domain knowledge

· Improves current approaches to solve both project-specific and general testing-related problems and roadblocks

· Review test plans, testing estimates and quotations from junior leads

· Signs-off on feature set based on client requirements

· Reviews and performs QA on bug reports

· Provides technical support, troubleshooting and problem solving

· Prepares project deliverables and reviews deliverables prepared by junior leads

· Provides Tester supervision and support

 

QUALIFICATION AND EXPERIENCE

 

• Holds at least a BA degree
• Minimum of 5-8 years’ related experience

 

 

KEY STRENGHTS

 

• Calculated Risk Taking
• Change Agility
• Confidence
• Creativity and Innovation
• Decision Making
• Ability to engage and motivate Others
• Initiative
• Problem solving skills
• Professional/Technical Expertise

 

If you're interested in applying, please send your resume to: recruitment.poland@sdl.com with our clause in CV's body:

"I hereby give my consent that my personal data contained in my CV is processed by SDL Sp. z o.o. based in Bydgoszcz, ul. Fordońska 246, Poland for the purposes of recruitment in accordance with Regulation (EU) No 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation, GDPR). I also agree to share my personal data for the purposes of recruitment to SDL plc based in Maidenhead, New Globe House, Vanwall Business Park, Vanwall Rd, Maidenhead SL6 4UB, UK. I also agree to share my personal data for the purposes of recruitment to other entities in the SDL plc’s group, i.e. potential employers. I have the right to access my personal data and the right to correct it and request its removal."

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