About the role:

The Quality Manager assists in overseeing the development, implementation, and continual improvement of quality systems, programs, and processes relating to a specific client portfolio within the Life Science vertical. The Quality Manager is responsible for managing/coordinating the client review evaluation process, and the management of the linguistic assets (not sure about this part).

The role includes coordinating the CAPA management relating to quality and non-compliance issues with the Project Management team and inhouse linguistic teams, overseeing quality assurance processes for translations, real-time and accurate recording of activities for KPI reporting and KPI reporting creation and management.

Responsibilities:

• Coordinates and executes KPI reporting for a number of Life science clients
• Evaluate client feedback to complete resolution reports needed for client deliverables along with respective key parties. Collaborate in the CAPA process with cross-functional teams.
• Liaises with Project management team on linguistic performance trends
• Involved in customer satisfaction survey follow ups
• Defines, manages and implements quality management initiatives as required to fulfill client requirements
• Liaises with quality management department when it is required to address any quality management needs (escalations, training requirements, audit preparation)
• Supports in the definition, launch and implementation of strategic initiatives linked to performance
• In charge of client KPI reporting (collection of data, validation, delivery in final format to clients) and presentation preparation
• Linguistic asset maintenance support including granting linguists term-base access, reviewing linguistic queries for customers along with Project Managers, when needed
• In charge of account reporting needs including ad-hoc customer reports
• Analyze and evaluate various factors in order to ensure ISO requirements are being met.
• Participate in internal postmortem investigations to help improve processes and reduce risk-Make recommendations for process improvements that improve efficiency, quality and profitability

Requirements:

• College degree (BA, BS) and degree in Translation and/or interpretation or equivalent experience
• Prior experience in data analysis and reporting
• Project management experience of minimum 3 years preferred or in other localization roles
• Fluent in English, and ideally additional languages
• Strong computer skills (especially in Excel)
• Linguistic assets management skills, including the ability to create and maintain glossaries and terminology databases as well as assess quality and completeness of translations
• Advanced translation memory experience including, Multitrans, Microsoft Word, Excel, PowerPoint, Adobe Acrobat, CAT Tools, Office 365/Skype, CRM/AURORA/other production software). Exposure to TMS (Translation Management System) workflows preferable.
• Ability to prioritize while handling multiple tasks simultaneously in a hectic, time-sensitive environment
• Ability to communicate accurately detailed instructions to multilingual vendors.
• Detail and service oriented.
• Clear sense of accountability.

What we offer:

As well as being immersed in a fast paced, tech focused environment, you will receive:

• Attractive fixed salary
• Benefits Package
• Flexible working hours
• Possibility to work remotely.

Life at RWS: If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS.

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.

In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.

Diversity & Inclusion: RWS embraces diversity and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

Recruitment Agencies: RWS Group PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.