#### Position Description:


We are looking for a smart, passionate Senior Researcher to lead UX research
projects with a primary focus on all aspects of Search UIs. You’ll work
closely with executives, project managers, designers, developers, and business
stakeholders, striving to optimize websites for a wide range of site visitors,
from consumers to IT decision-makers. Responsibilities include all aspects of
UX research from test design and implementation, to results analysis and
reporting. You’ll also educate execs and product teams on customer needs and
behaviors, inspiring individuals and teams to become truly customer-smart and
-centric.

Primary Responsibilities:
• Lead and conduct UX research, ethnographic studies, deep site analytics and
text analysis to identify both front-end and back-end Search issues
• Lead and conduct UX research across a wide range of website UIs, customer
types, and product information
• Provide efficient, timely execution of research projects, using a wide range
of tools and methods
• Perform competitive analysis, benchmarking, contextual inquiry and other
advanced types of usability tests
• Contribute UI ideas that simplify and enhance the online experience
• Share and evangelize study results within the product division and other
web-focused teams
• Mentor and train UX team members in UX research tools and techniques
• Work on UX research roadmaps that define core research needs and describe
the range of studies needed by the websites and product teams

#### Position Requirements:


Qualifications
• Deeply curious, empathetic and passionate about figuring out why people do
what they do
• Expertise in experimental design and statistics; equally comfortable with
qualitative and quantitative data
• Deep understanding of and practice applying the principles of good web and
UI design
• Demonstrated expertise triangulating multiple research and data collection
methods for eComm UX results
• Proficient with Office365, JIRA, Sharepoint
• Expert-level experience with usability testing platforms such as
usertesting.com, dscout, survey platforms, session-recording tools, and site
intercepts
• Experience with web analytics tools, specifically Site Catalyst
• Adaptability to shifting priorities, demands and timelines
• Possess a positive attitude and ability to work in a collaborative and
energetic team environment
• Patience for wading through and a fascination with data

Education/Experience
• MA or PhD-level graduate work in a Social Science or HCI, e.g., Cognitive or
Social Psychology, Anthropology
• Minimum 3-5 years industry experience conducting UX research projects,
collaborating with project managers and UX designers on a daily basis

We are an Equal Opportunity Employer and do not discriminate against any
employee or applicant for employment because of race, color, sex, age,
religion, sexual orientation, gender identity, status as a veteran, and basis
of disability or any federal, state, or local protected class.