Location: Chalfont Saint Peter, though flexible with hybrid working

About RWS:

RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.

Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.

Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L). For further information, please visit: www.rws.com.

RWS IP Services

RWS IP Services, a division of RWS, provides industry-leading Intellectual Property support services delivered through integrated technology solutions. We offer the highest-quality patent translations, a global patent filing experience and a range of cutting-edge intellectual property (IP) search services. 

We serve a global client base including industry, law firms, licensing organizations and technology transfer offices. Our in-house search and translation teams, supported by an extensive network of over 7,500 specialized translators and 40,000 researchers, provide powerful solutions to assist with strategic decision-making across the entire IP life cycle

For further information, please visit: RWS Intellectual Property Services

The Role:

Key Deliverables

* Oversee and develop the day-to-day operations of IP Services and the team by providing strong ongoing leadership and management.
* Form a highly trusted and effective relationship with the divisional President to lead the organisation collaboratively.
* Cooperate with Transformation Programme Director to implement new Target Operating Model
* Design and implement organisational operations and processes suitable for a transforming and growth organisation.
* Optimise customer journey from onboarding through the full Order-to-Cash cycle, achieving all customer satisfaction and on-time delivery targets
* Translate strategy into actionable goals and plans, pre-empt scaling challenges and plan for growth, working closely with the President and the wider executive team to achieve this.
* Ensure the well-being and growth of the team through effective recruiting, onboarding, ongoing development, management and retention of team members.
* Analyse internal operations, identify and implement improvements, using data to inform decisions.
* Build and maintain trusted relationships with the President, team members, and other key stakeholders across RWS.
* Lead the team day-to-day and put in place suitable structures to maximize the productivity and well-being of the team

Organisational Structure

* Role reports to President IP Services
* The role leads and has overall responsibility for the following departments of IP Services: Production, Customer Experience, with operations teams in UK, China, Japan, USA
* SVP Operations is a member of the IP Services Leadership team

Key Skills & Experience Requirements

* Demonstrable senior operational business experience, ideally within a B2B professional services business, demonstrating a high level of understanding of all the key organisational functions.
* Previous experience in a similar executive leadership position, with proven success in delivering operational success.
* Business transformation experience, with a track record of identifying process bottlenecks and delivering quantifiable efficiencies
* Experience of Lean six sigma & business process reengineering/automation in services sector
* Global perspective of follow-the sun operations and rightshoring principles
* High commercial and business literacy.
* Solid grasp of data analysis and performance metrics.
* A high degree of resourcefulness and ability to be effective within a rapid change organisation and marketplace.
* Excellent stakeholder engagement skills with the ability to proactively organise and influence stakeholders and build strong and effective working relationships.
* Strong decision making and problem-solving skills and a willingness to ‘roll up sleeves’ to work well within a dynamic organisation.
* A demonstrated history of being both process driven and result focused.
* Self-motivated, driven, proactive, helpful and enthusiastic team player.

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch.

RWS embraces diversity and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

Recruitment Agencies: RWS Group PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.