The Role

Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. This position is located at our Service Center in Hong Kong; however, the role will require travel as needed and directed by management. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you. 

特斯拉現正招聘一位經驗豐富的維修顧問加入我們 ─ 世界著名的電動汽車有限公司。這個職位需要接觸客人，因此人際關係及技能同樣重要。應徵者必須擁有良好的溝通技巧及書寫能力。我們樂意與你見面如果你有興奮接觸及提供優秀的客戶服務。取錄者將於香港的維修中心工作，並於有需要時到外地工幹。如果你有興趣成為世界級電動汽車服務團隊的一分子，我們誠意邀請你來信。

Responsibilities:

• Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention. 
• Return missed phone calls, email in no less than 5 minutes 
• Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention 
• Accurately record issues and data into Dealer Management System. Attention to detail critical
• Conduct Transactions w/ system; walk customer through correction and provide summary 
• Communicate estimated completion time, regular updates and follow through on each customer vehicle 
• Coordinate the detail of every vehicle prior to delivery 
• Coordinate the delivery time or pick up with each customer 
• Follow up with Customer on services provided; ensure they are satisfied with the work performed. 

Knowledge, Skills, and Abilities:

• Methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles 
• Operation and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment 
• Understanding of basic automotive techniques related to repair and servicing of automobiles 
• Ability to follow oral and written instructions with attention to detail 
• Willingness to learn new and innovative automotive technologies 
• Establish and maintain cooperative working relationships with those contacted in the course of work to include the public 
• Perform detailed daily record keeping and reporting 
• Effectively handle multiple priorities, organize workload, and meet deadlines 
• Work in a team-based environment and achieve common goals

Requirements:

• Dealer Management System(s), Outlook, and MS Office
• Associate Degree or certificate in Automotive Technology, preferred
• Retail automotive service experience, preferred
• Fluency in Chinese and English

工作職責：

• 接聽電話、回覆電子郵件及招待親臨維修中心的客戶
• 五分鐘內回覆未接來電及電郵
• 通過電話解決客戶疑難，並向維修管工及經理匯報
• 準確而詳細地記錄問題到經銷商管理系統
• 進行系統交易，並向客戶講解及總結維修報告
• 與廠內同事議定維修時間，並通知及向客戶講解維修情況
• 與客戶安排車輛交還時間
• 跟進客戶車輛維修後的情況，以定確保客戶滿意維修服務

工作要求：

• 了解汽車零件及維修方法
• 能操作和維修各種電力工具、工場設備及測試設備
• 了解基本的汽車維修和保養技術
• 能跟隨及執行口頭及書面指示
• 願意學習創新的汽車技術
• 無論對內對外都能建立及保持良好的合作關係
• 準確詳細地記錄日常工作及預備報告
• 能夠同時處理多項工作，並能預期完成
• 有團隊精神，以達到共同目標

學歷要求:

• 懂經銷商管理系統、Outlook和Microsoft Office
• 與汽車或相關的學歷證書或文憑課程
• 有零售汽車相關經驗者優先考慮
• 操流利粵語及英語，良好的英文及中文書寫能力。