The Role
Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. This position is located at our Service Center in Hong Kong; however, the role will require travel as needed and directed by management. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.
特斯拉現正招聘一位經驗豐富的維修顧問加入我們 ─ 世界著名的電動汽車有限公司。這個職位需要接觸客人,因此人際關係及技能同樣重要。應徵者必須擁有良好的溝通技巧及書寫能力。我們樂意與你見面如果你有興奮接觸及提供優秀的客戶服務。取錄者將於香港的維修中心工作,並於有需要時到外地工幹。如果你有興趣成為世界級電動汽車服務團隊的一分子,我們誠意邀請你來信。
Responsibilities:
- Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention.
- Return missed phone calls, email in no less than 5 minutes
- Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
- Accurately record issues and data into Dealer Management System. Attention to detail critical
- Conduct Transactions w/ system; walk customer through correction and provide summary
- Communicate estimated completion time, regular updates and follow through on each customer vehicle
- Coordinate the detail of every vehicle prior to delivery
- Coordinate the delivery time or pick up with each customer
- Follow up with Customer on services provided; ensure they are satisfied with the work performed.
Knowledge, Skills, and Abilities:
- Methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
- Operation and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
- Understanding of basic automotive techniques related to repair and servicing of automobiles
- Ability to follow oral and written instructions with attention to detail
- Willingness to learn new and innovative automotive technologies
- Establish and maintain cooperative working relationships with those contacted in the course of work to include the public
- Perform detailed daily record keeping and reporting
- Effectively handle multiple priorities, organize workload, and meet deadlines
- Work in a team-based environment and achieve common goals
Requirements:
- Dealer Management System(s), Outlook, and MS Office
- Associate Degree or certificate in Automotive Technology, preferred
- Retail automotive service experience, preferred
- Fluency in Chinese and English
工作職責:
- 接聽電話、回覆電子郵件及招待親臨維修中心的客戶
- 五分鐘內回覆未接來電及電郵
- 通過電話解決客戶疑難,並向維修管工及經理匯報
- 準確而詳細地記錄問題到經銷商管理系統
- 進行系統交易,並向客戶講解及總結維修報告
- 與廠內同事議定維修時間,並通知及向客戶講解維修情況
- 與客戶安排車輛交還時間
- 跟進客戶車輛維修後的情況,以定確保客戶滿意維修服務
工作要求:
- 了解汽車零件及維修方法
- 能操作和維修各種電力工具、工場設備及測試設備
- 了解基本的汽車維修和保養技術
- 能跟隨及執行口頭及書面指示
- 願意學習創新的汽車技術
- 無論對內對外都能建立及保持良好的合作關係
- 準確詳細地記錄日常工作及預備報告
- 能夠同時處理多項工作,並能預期完成
- 有團隊精神,以達到共同目標
學歷要求:
- 懂經銷商管理系統、Outlook和Microsoft Office
- 與汽車或相關的學歷證書或文憑課程
- 有零售汽車相關經驗者優先考慮
- 操流利粵語及英語,良好的英文及中文書寫能力。
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