Job Purpose: Greet guests courteously and professionally. Provide excellent service in all Front Desk related matters: register guests, assign rooms, answer telephones, respond to enquiries, check-out guests, process payments (cash, credit card, accounts). Ensure every guest’s experience is pleasant and memorable.

Competencies and Requirements
Experience: Minimum of 1 year Front Office experience in a 4 or 5 star hotel
Education: Diploma or equivalent; major in Hospitality or Tourism preferred
Knowledge/Certificates: Cash handling and basic accounting
Language Ability: Fluent spoken and written English, Cantonese and Mandarin. Other foreign languages an advantage
Computer Skills: Proficient in MS Office; knowledge of Fidelio and Opera