Service Application Engineer
EATONChandlerUpdate time: January 18,2022
Job Description
Eaton’s Electrical Engineering Services and Systems division is currently a Service Application Engineer to join our team. This position can be based in Phoenix, AZ or Albuquerque, NM. Position Overview: Eaton's Electrical Services & Systems team offers a comprehensive portfolio of services tailored for every stage of a power system’s life cycle—whether it’s design, build, or support. Our services integrate and optimize the elements of a power system to make sure it’s aligned with business goals. We can help keep your power system safe, efficient, reliable, and up-to-date. This position primarily supports proposal needs for medium, large and/or complex projects pertaining to Eaton related services and solutions. In this function you will: Lead technical proposal/bid package development and provide power distribution application support for the Central region and other regions as needed Respond to requests from North American sales, channel partners and reps across industrial, commercial, government and utility segments Offer detailed project specification analysis, lead pricing development, provide construction estimating / subcontractor scope of work and engage third party vendors Support complex proposals related to large turnkey projects Provide unique solutions beyond standard specifications to provide greater customer value and incorporate lessons learned to improve solution and pricing strategies Provide support to Eaton equipment application engineers in an effort to influence customer and consultation specifications, distributing of Eaton Standard Specifications to Consultants and End-Users Lead and support project hand-off activities and capture "extras" on projects which were beyond the original specification Attend and lead customer presentations via joint customer visits with sales channels. Educate and promote engineering services broad product and solution portfolio Contribute to the digital development and standardization of pricing models, quotation tools and processes to provide best-in-class service to our customers and improve proposal efficiency Help continuous sales growth, regularly supporting sales leads from other channel and other areas outside of the normal region Visit job sites with other Eaton field service personnel or sales to enhance understanding of Eaton products, field activities and solution development Actively support other division-wide initiatives and new offering development Support contracts terms and conditions review Track and provide monthly reporting of proposal activities Support and mentor junior team members Qualifications Basic Qualifications: Bachelor’s degree from an accredited institution, military experience, or a minimum 7 years of field service experience specific to our services in the electrical industry with a high school diploma. Must be authorized to work in the United States without company sponsorship now or in the future. Preferred Qualifications: Professional Engineer registration. Power distribution field experience in servicing, maintaining, and testing electrical power distribution equipment. Working knowledge of troubleshooting, tests and repair techniques. Working knowledge of pricing and proposal generation in the electrical industry (both private sector and government bids). Demonstrated ability in verbal and written communication skills. Particular skill in communicating technical information to non-technical personnel, educating customers, and presenting information to internal and external customers. Position Criteria: Advanced understanding of the competitor's electrical, electronic and mechanical products and services. Knowledge and practice of safety precautions related to working with electrical and electronic equipment. Has demonstrated ability to provide service and represent company interests in developing customer relationships to assure long-term customer satisfaction. Experience in writing and reviewing subcontractor work scopes and Subcontractor agreements; preferred experience with GSA purchasing procedures; being able to evaluate proposals for specification compliance. Experience with risk evaluation and risk management. Estimating experience in substation and electrical system installations. NETA Associate Member #LI-MW1 We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters. Job: Engineering Region: North America – US/Puerto Rico Organization: ESSG EESSD Electrical Engrg Svcs Systems Div Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: No Travel: Yes, 25 % of the Time

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