Objective of job:
This role will focus on both SPM (Service Parts Management) IT operations and new release with contribution in Master Data area and Fulfillment area.
The scope is to maintain and further develop the new SAP solution for the spare parts aftersales business for China. Target is to ensure that the business unit will have IT solution which is state of the art and is running smoothly to execute the daily business with excellence.
This role will focus on:
- Steer operations and contribute in new release for SPM@DPTS, lead working package Master Data IT to further build master data governance and platform for parts master data distributions
- Provide strong support in working package Fulfillment jointly with peers, to realize and support for the SAP system for Parts Logistics processes in China
- Proficient in translating business needs and problems into viable and accepted solutions
- Execute and deliver solutions with internal and external partners
- Further scope of this role is support to SPM@Asia project based on the rollout plan when needed
Task description:
1. Daily Operations for SPM@DPTS
- Steer and manage suppliers’ delivery quality for SPM master data and fulfilment operations
- Solve operation incidents in SPM master data area and support fulfillment area with collaborations of team members and suppliers
- Take driver seat to steer critical issue resolving in SPM operations in master data area and fulfillment area
- Strengthen operation knowledge pool with corresponding supporting areas
- Provide necessary knowledge transfer to suppliers for SPM operation
- Manage relationship through excellent communication skills & customer oriented attitude to provide customer satisfaction for SPM opreration
2. SPM@DPTS release in master data and fulfilment areas
- Report and monitor the progress and ensure the realization according to deadlines
- Identify and support solving issues and conflicts within the work package
- Identify and alert sub work package dependencies and critical paths
- Support and ensure execution of sub work package scope, goals and deliverables
- Particpate work package status meetings and deliver progress reports
- Work out specifications, test cases and execution
- Execute assigned tasks in quality and time to achieve project objectives
- Ensure the creation of the work package back log (list of requirments) and safeguard the alignment with the relevant line functions
- Ensure the solution based on business requirments and alignment with the relevant line functions, IT department and external consultants
- Safeguard the functional and integrational testing of system functionalities and report identified errors and follow up the solving of identified errors/bugs
- Support the E2E process thinking and drive the overall integration
- Maintain good relationship with the respective line function and within the project team
- Support the rollout and migration activities
- Co-work with work package team members to achieve project objectives
- Support Asia project as if needed with corresponding know-how
3. Team and department work
- Co-work with team members/IT departments’ peers to achieve operation and release/project objectives where needed
- Ensuring that the necessary training appropriate to the needs of individual employees
- Coordinate tasks and responsibilities to appropriate personnel
- Effectively communicate and contribute in teamwork constructively and positively
- Support department initiatives and tasks
4. Compliance and audit
- Ensure to follow the compliance regulations and audit requirements