Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to transform receivables and deliver on the most mission critical payments across education, healthcare, travel and B2B. We’ve got a leading technology platform and a global payments networked that is unrivaled. What more do we need to truly be unstoppable? Perhaps, that is you! 

Who we are: 

Flywire was founded in 2011 by a former international student, who experienced firsthand all the challenges of paying for college from another country—and made it his mission to solve them.

Today, Flywire has applied our next-gen payments platform combined with our proprietary global payments network and vertical software to expand and digitize the payment experience for over 2,250 education, healthcare, travel & B2B clients world-wide, processing more than $7B annually and covering more than 240 countries and territories globally. And, we’re just getting started!

With over 450 FlyMates distributed across 12 offices world-wide and representing more than 40 nationalities, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

We, at Flywire, want to offer unparalleled individualized service. As a Service Associate Consultant, you will help us achieve this goal by leveraging your knowledge and positive attitude to help each user in a friendly and efficient matter. Many users in China use services jointly provided by Flywire and Flywire’s locally licensed partners, and your patience and flexibility to understand the Chinese market is crucial.

The Opportunity:

• Assist Flywire’s local licensed partner in liaising with Chinese users on their questions and concerns by phone and email with speed and professionalism
• Consult with Flywire and Flywire’s local licensed partner and serve an essential role in making Flywire’s services more convenient for users
• Assist Flywire in follow-up with previously unresolved service requests
• Consult with Flywire to help us define and implement top notch service policies
• Assist Flywire to solve complex problems with different software tools
• Have fun while working hard with a goal-oriented team

Here’s What We’re Looking For:

• Fluency English and Mandarin is required 
• Excellent phone etiquette and the ability to listen, understand and find a solution to complex service requests
• Strong analytical and computer skills
• A flexible work schedule
• International experience (preferred)
• Familiarity with CRM software (preferred)

What We Offer:

• Competitive compensation, including stock options
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys 
• by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in
• WFH Stipend & Digital Disconnect Days 
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect 4-5 rounds of interviews with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a homework assignment (don’t worry - this is the fun part!) your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.