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Full Time - Service Contracts Administrator - Nashville, TN- 2020

Are you interested in a full time opportunity with Philips? We welcome individuals who are currently pursuing or have recently completed an undergraduate (BS) and/or graduate (MS) degree to apply for full time opportunities at our sites across the US. Through these roles you will gain meaningful, hands-on experience in engineering for a HealthTech company.

The Service Contracts Administrator possesses extensive knowledge and understanding of the Customer Services business and portfolio offerings; reviews proposals for compliance prior to order acceptance, creates and operationalizes orders in the ERP system, and manages service contracts throughout their lifecycle, including large-scale accounts.

Responsibilities include:

• Coordinate and administer all phases of service contract management, including but not limited to:

• Performing contract review, for compliance, to ensure all applicable policy criteria have been satisfied

• Analyzing and limiting business risks

• Ensuring accuracy and operationalization of customer deliverables, in accordance with corporate policies

• Creating customized, timely and accurate invoicing per terms of service contract

• Confirming a valid path to cash

• Ensuring revenue recognition is in line with finance requirements

• Serve as the point of contact for other team members and internal and external customers

• Possess extensive knowledge in departmental systems and tools

• Utilize critical thinking to analyze complex contract requirements, special provisions, pricing, internal approvals, and terms and conditions to ensure compliance with appropriate laws, regulations and corporate policies

• Creatively consult with sales and/or service proposals on alternative options to provide guidance of requirements

• Communicate contract policies and practices to the internal business partners

• Create and maintain departmental procedures

• In-depth knowledge of cross functional processes and quality impact throughout the value chain

• Proven ability to work with business partners; streamlining processes and creating cross-functional partnerships

• Manage increasingly competing priorities and deadlines, providing outstanding support to our internal partners and external customers

• Proactively support teammates with workload volume as bandwidth allows

• Maintain a winning partnership with Sales and other internal teams to ensure continuous alignment with joint goals and objectives

• Explore growth opportunities with Sales and other internal business partners to assist in delivering superior customer value through the service contract process

• Seek out opportunities to challenge yourself and others; finding new ways to positively affect the team, the customer, and the business

• Participate in or lead project development and execution for continuous improvement

• Display role model behavior; train and coach others as opportunities arise

• Assist with fiscal close reports and procedures

• Research and resolve customer billing disputes, escalating as needed

• Support other business functions to achieve shared business objectives

• Escalate items as needed to management, partnering to drive solutions

Your Profile

The ideal candidate is a strong independent contributor that works well in a team environment. The candidate is also proactive, has strong leadership, demonstrates excellent analytical and problem solving skills, is detail-oriented and has experience in supporting a high-volume sales team.

Requirements include:

• Experience in order processing/administration with at least 2 years’ experience in customer service environment highly desirable.

• Interpersonal skills required in interactions with internal and external customers.

• Ability to multi-task and work in a fast-paced environment. Skill in prioritizing tasks required

• Good organizational skills and aptitude for details.

• Ability to work under minimal supervision on day-to-day activities, maintaining a high degree of integrity

• Ability to use good judgment and make confident decisions under defined policies and procedures.

• Work well within a team environment to accomplish departmental goals.

• Passion for customer experience, operational excellence and continuous development

• Eager to take on new tasks/responsibilities; develops and shares best practices

• Excellent and concise oral and written communication skills, including active listening

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there, you can also learn about our recruitment process , or find answers to some of the frequently asked questions .

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws. Philips is an equal employment opportunity and affirmative action employer Disability/Veteran.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.