Who We Are | Our Culture: Siemens Smart Infrastructure connects energy systems and buildings to adapt and evolve the way we live and work through high-profile construction and infrastructure projects such as airports, pharmaceutical plants, data centers, stadiums, universities, military bases, and hospitals. We live and foster an ownership culture, in which every employee takes personal responsibility for our company's success. We trust and empower our leaders to act as owners, direct their teams, and innovate to succeed. We communicate openly and honestly to learn from our failures and celebrate our successes. We recognize individual and team achievements frequently. We invest in our team members, offering a wide variety of internal and external development opportunities. Responsibilities: Effectively quote, coordinate, and schedule branch service activities and resources to ensure customer expectations and commitments are met while delivering high quality service Provides support, information, prioritization, and coordination of assignments for field service personnel Serves as the main point of contact for all service customers to ensure expectations are being met. Proactively follows-up with customer after completion of service visit to ensure a high level of satisfaction with quality of work received. Handles decisions regarding the scheduling and movement of manpower and material. Schedules and dispatches field labor force to meet customer requests and expectations based upon nature of call, urgency, contractual obligation, available resources, and customer needs. Ensures all service requests and dispatches are well documented, coordinated, prioritized, and organized. Reviews, processes, and distributes all service documentation including service orders, timesheets, packing slips, purchase orders, accounts payable vouchers, MTO's and/or RMTR's as assigned Assists in processing credit memos and collections. Assists in project profitability through cost containment procedures and processes. Maintains timely set up and completeness of related job folders as assigned. Utilizes, maintains, and updates all employee, service call and customer information in SAP Utilizes, where appropriate, all features including but not limited to service reporting, time stamping, etc. May be responsible for non-installed parts sales including processing orders, pricing and invoicing. Qualifications: High School diploma, state-recognized GED, or state-recognized high school proficiency exam Good organizational, interpersonal and verbal and written communication skills Knowledgeable in Microsoft Office and business software systems (i.e. SAP) Typically 2-5 years of successful experience Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization Where permitted by applicable law, Siemens may require employees to be fully vaccinated against COVID-19 based on job requirements, and in accordance with an accommodation based on legally protected reasons Preferred Qualifications: Technical school or Associates degree (2 year) Familiarity or experience with Fire Life Safety & Security Access Control Systems Benefits: Competitive salary based on qualifications Health, dental, and vision plans with options Matching 401(k) Competitive paid time off plan, holidays, and floating holidays Paid parental leave Company laptop Extensive product training and professional career development Education and tuition reimbursement programs available Overtime, on-call pay, and company uniform and vehicle for eligible positions #LI-KS1 Organization: Smart Infrastructure Company: Siemens Industry, Inc. Experience Level: Early Professional Full / Part time: Full-time Equal Employment Opportunity Statement Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law Applicants and employees are protected under Federal law from discrimination. To learn more, Click here. Pay Transparency Non-Discrimination Provision Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here. California Privacy Notice California residents have the right to receive additional notices about their personal information. To learn more, click here.