Siemens Healthineers is shaping the future of healthcare. As a leading medical technology company, we increase value by empowering care providers around the world on their journey towards expanding precision medicine, transforming care delivery, improving the patient experience, and digitalizing healthcare. Do you want to be a part of shaping the future of healthcare? Then come and join our Customer Care Center team as a Service Coordinator in Finland. Our Customer Care Center offers interesting and challenging work, which gives you an opportunity to gain continuing professional development. Every day is different, and you are able to work with rapidly changing tasks during the week. As a Service Coordinator you will be taking care of various tasks such as planning and dispatching different field service support activities and scheduling planned services. In addition, you will support the assigned field service team by making sure the needed spare parts are delivered to the correct sites on time. You will communicate closely with different customers and keep them informed about changes and other important matters related to the coordinated work. Customer Care Center work is connected to all departments and functions, which gives you a chance to expand your knowledge within other teams and their activities at Siemens Healthineers. Furthermore, as a Service Coordinator you will have a possibility to work in PACS (Picture Archiving and Communication Systems) first level support where the technical problem-solving skills can be used on a daily basis. Giving support for PACS customers is based on efficient, accurate and initiative mindset, where all tasks will be completed promptly. You can work both independently and as a part of a team. The working hours are between 7am to 7pm on weekdays. There is a possibility to work remotely from home. The work does not require traveling. The starting day is as soon as possible. Your tasks and responsibilities: Effective communication with customers and other peers Process dispatch requests and checking service contract levels Schedule and coordinate different service events Controlling spare part deliveries PACS first level support Your qualifications and experience: Bachelor's degree in Hospital Field (radiographer, biomedical laboratory scientist) /Information Technology/Business Administration, or equivalent combination of education and experience Previous experience from PACS or other healthcare information systems Knowledge in Siemens Healthineers imaging and laboratory equipment Knowledge in using SAP would be an advantage, but not a requirement Native proficiency in Finnish and professional working proficiency in English Your attributes and skills: Customer service mindset with strong decision-making skills Adaptability to rapidly changing situations Problem-solving skills with proactive approach Multi-tasking skills in vibrant work environment Effective communication skills with different peers In case you have acquired your skills in alternative ways, and believe you are qualified for the position, your application is appreciated just as well. Our global team: Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to healthcare. It reflects our pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry. We, 66 000 healthineers worldwide, stand with our customers around the world to support them in delivering high quality care to their patients. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. This is what truly matters to us. Our values and what we can offer you: We, Siemens Healthineers, believe that our differences make us stronger and enable us to be the innovative company we pride ourselves on. Innovation comes from change, and change takes time and persistence. We encourage our employees to be themselves and empower them to unleash their true potential. This allows different ideas and approaches to thrive and is the foundation for an inclusive culture. That’s why we are working on diversity and inclusion every day, and we always appreciate and encourage diverse pool of applicants for all our recruitments. At Siemens Healthineers, we believe our Healthineers Way of Working (HWOW) concept leads to a more flexible, healthy and productive working model. Founded on trust and through mutual agreement, Healthineers Way of Working (HWOW) empowers employees to choose the best place to work for individual and team performance. Become our new colleague – join us in challenging ourselves while shaping the future of healthcare Apply through Jobs and Careers We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become available. For further information about the position, please contact Customer Care Center Manager Tuulia Park by email tuulia.park@siemens-healthineers.com. We are looking forward to receiving your online application. Deadline for applications: 30th March 2022. To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes. Organization: Siemens Healthineers Company: Siemens Healthcare Oy Experience Level: Experienced Professional Job Type: Full-time