l Delivery Company SDM typical 8# Standard works to support Operation Leader to make right actions to perform operation responsibilities, as the Service Delivery and OPEX supervise job, details as below

l Time & Expense Claim review activities

l Billings & collections review activities

l Dispatch management activities

l Service Tickets review activities

l Customer issue escalation & resolution activities

l Technician scheduling activities

l Parts inventory & availability management activities

l PSA Renewal process management activities

l Is the Service MAX Platform System owner, to optimize by real needs of change with IT/API and enhance to implement to front line effectively use on Service MAX, take Service Max system effectiveness return target, as focal window to contact with AP’s system owner for continuous improvement.

l Is Service Biz Productivities and Program improvement development owner, through Operation Team review, can find productivities gaps, judge and find rooms/ways/suggestions for better operation excellence purpose, is responsible to work out operation management standard works to Operation Leaders for his enhancement well delivery for productivities goals,

l Service Process of operation and principles to be developed with Operation leaders as sub owner, launch and execute to front line Service managers with Regional SDMs/Assistants, and influence, require and set to SOD team to make sure be checked and monitor for heath execution,

l Is to qualify and standardize SDM Standard works to region/office related roles to implement the standard and request, as SDM execution national head within Operation functional line,

l Routine organize meeting to drive/management Service OPEX KPIs (WIPs, Backlog review, review and judgement root cause and improvement action tracking up to achieve monthly goal, provide analysis with finance system to judge ways/owners to improve and report out what is missed timely to operation leader or Service GM by different level issues to support him/she to well do management for KPIs.

l Will supervise price dynamic trend and deploy the price management suggestion and actions to Service Leaders

l Management KPIs: utilization rate, OT and OT Paid, timesheet management, real recordings and analysis for labor saving and the 3r parties saving strategies and cost leadership and so on,

l Lead a small team and supervise/lead a dot line SDMs team from region/office location.

l Other responsibilities aligned with Biz direction and requirement.