Position Description:
Services Delivery Manager for Taiwan

Position Requirements:
Key Responsibilities:
\- Handle complaints which exceed the management ability of the first line
client satisfaction specialist
\- Good understand of all customer dissatisfaction issues. Ability to analyse
the root cause and seek ways to improve
\- Manage all day-to-day service operations to all customers delivery are done
within SLA and customer expectation
\- Strong and effective governance on service vendor and supplier
\- Strong business acumen to identify opportunities to upsell advance services
\- Has knowledge of PC service industry and able to identify potential gaps
for upselling on advance services to customers
\- Enablement of service partners to enhance service options
\- Ability to manage business and financial data to manage profitable margin
in Upsell Services

Credentials Needed:
• 3-5 years’ experience on service vendor management
• Diploma or Bachelor’s Degree in Business Administration, Computer Science or
Engineering
• Experience working in MNC environment, interacting with out-country
counterpart
• Excellent interpersonal and communications skills
• High ability to manage difficult customer issues or escalation
• Effective communication in English - Written and verbal
• Able to prioritise in a fast paced, dynamic work environment
• Able to problem solve and think laterally