Principal responsibilities

• Deliver efficient and quality processing services to client in a consistent manner and in adhering to the agreed service level agreement
• Perform normal documents, e.g. track records, quotations, forms, email responses, service guidelines and etc.
• Work closely with internal parties to resolve operational and other service delivery issues, make sure projects are on the right track.
• Share best practice among the teammates
• Foster a quality service culture in the team by embracing change to achieve continuous improvement
• Assist Service Delivery Manager to set a vision for the team in proactively providing solutions to clients.

Qualifications:

• Diploma or above, with relevant working experience  
• At least 2-year solid experiences in account management.
• Highly motivated with a positive attitude towards service excellence
• Hard working and able to work under pressure
• Strong initiative with good customer servicing
• Proficiency in spoken & written English
• Ability to adapt to a wide range of work procedure and operational guidelines
• Pleasant telephone manner
• Proficiency in Microsoft Word and Excel
• Less experience will be considered as Assistant Service Delivery officer.

We offer 5-days work, medical benefits, and attractive remuneration package with variable bonus to the right candidates. Interested candidates, please 立即申請.