At AIA, our promise is to help people live Healthier, Longer, Better Lives by encouraging them to make positive lifestyle changes one step at a time. Our firm belief is that by following our Operating Philosophy of doing the right thing, in the right way with the right people, the results will come. AIA Insurance for Life, Health and Wellbeing.

The opportunity:

The Service Desk Administrator supports the user experience through the provision of request, problem and incident management. Your role will be part of a shared services team across Australia and New Zealand and is the single point of contact between the end user, IT and business community.

Learning opportunities in this role are plentiful and to be successful in this role, you’ll be customer centric with great communication and flexibility to adapt and be a team player.

About the role:

• Provide telephone and customer facing support for initial fault diagnosis and liaise with customer throughout to ensure satisfactory resolution of problem.

• Ensure all comments are accurately entered and recorded in the ITSM tool.

• Assist in the promotion of technology user awareness, education and satisfaction throughout AIA AU&NZ.

• Active participate in a forum to champion technology awareness to leverage knowledge management as an asset to share information and provide IT users with the ability for self-help.

About you:

• A high level of customer focused service – highly people oriented, proactive and focused on continuous improvement, accountability and innovation

• Minimum two years’ technical experience within enterprise environments with a focus on end-user services

• Familiar with ITIL practices

• Solid understanding and working knowledge of

  • ServiceNow ITSM Tool

  • Microsoft Active Directory and user administration

  • Windows Operating systems, including Win 10

  • Microsoft Office Suite and common desktop applications

  • Mobile devices including iPhones & iPads

  • Audio Visual equipment

  • IP Telephony and Unified Communications experience (UCCE)

• Flexibility to work across on a shift roster from 7am – 7pm

• Experience with regulatory compliance issues is desirable

Why choose AIA:

At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• We invest in training and development to build on your current skills

• Career development through internal mobility opportunities

• Work for a business helping make positive health and wellbeing changes to the lives of New Zealanders

• Access additional leave days to recharge and refresh yourself

• Enjoy wonderful Health and Wellbeing initiatives that support you

• Work with supportive and inclusive managers

• Flexible working arrangements

What’s next?

If you’re passionate about making a difference – then click the ‘Apply Now’ Button!

Recruitment Agencies: Our Talent team does not require any recruitment agency support.

Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.