RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.
Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.
Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.
Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).
For further information, please visit: www.rws.com 

 

About The Role:

We are looking for an enthusiastic and friendly person who already has experience as a service desk specialist (or a similar role). Also, you will be a great match if you are always ready to help your colleagues with all sorts of problems — from a forgotten password or installing new software to troubleshooting virtual machines and help in building new infrastructure.
Moreover, you would be part of an 11-member team which is really great in what it does - our Service Desk's NP Score is 95 with over 18 000 votes and 90% of tickets they get, is closed there. That means we do SD differently, better and with a wider field of responsibilities than other companies.

Responsibilities:

* Track user issues – receive and process user issues, investigate and document them, track and monitor issue status, use internal software tools
* Provide technical/administrative support to IT users
* Maintain user hardware
* Configure LAN connectivity and network end-user devices
* Administer user accounts and access rights
* Assist with testing and deploying applications
* Install Windows OS and applications
* Manage documentation and asset inventory

 

Requirements:

* Practical experience in the operation and troubleshooting of user workplace environments
* Advanced knowledge of Windows OS (Windows 8, 8.1, 10), Microsoft Office 2013/2016 suite 365 CLOUD
* Basic knowledge of Microsoft domain environment based on Active Directory, Ethernet, TCP/IP, DHCP, WINS, and DNS
* Upper-intermediate English and Czech/Slovak verbal and written communication skills

We offer:

* Competitive salary with quarterly bonuses
* A comprehensive benefits package (5 weeks of vacation, 2 sick days, meal vouchers, cafeteria plan).
* External training and a lot of internal training which offers opportunities to support your growth (e.g. Scrum, English language lessons).
* The opportunity to work on projects for some of the most innovative brands in the world, often before products are released to the general public
* Chance to put your ideas into practice and engage with hundreds of employees globally, therefore an English-speaking environment.
* New offices in the city center with relax zones and a big terrace with a grill. Parking place and bicycle room.

 

Does the position sound interesting? Send us your CV together with a short cover letter, so we can better understand your vision of future employment.
 
Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives  us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch  
 
As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. RWS is an Equal Opportunities Employer and we are committed in ensuring that all employees work in an environment free from all forms of harassment and discrimination and one that actively promotes teamwork, diversity and trust. All employees have a right to be treated with respect and dignity. RWS operate in a manner for the inclusion of all - any form of discrimination is expressly prohibited. Employees are selected and promoted on merit alone and no other factors whether race, gender, age, religion, marital status, gender identity or disability are taken into consideration. 
We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy and we will adhere to the highest standard.   
Recruitment Agencies: RWS Group PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.