About the role:
We are currently recruiting for a Service Desk Engineer who is enthusiastic and passionate about providing an excellent service. Whether it's a forgotten password, installing new software or trouble shooting virtual machines - our incredible Service Desk team are here to help.

Responsibilities:
* Provide technical/administrative support to IT users
* Resolve technical issues and escalate where necessary
* Responds to routine technical requests
* Reports significant project milestones to end users
* Maintain user hardware
* Configure LAN connectivity and network end-user devices
* Administer user accounts and access rights
* Assist with testing and deploying applications
* Install Windows OS and applications
* Manage documentation and asset inventory

Requirements:
* Experience as a technical support or Service Desk Specialist
* Practical experience in the operation and troubleshooting of user workplace environments
* Advanced knowledge of Windows OS (Windows 8, 8.1, 10), Microsoft Office 2013/2016 suite 365 CLOUD
* Basic knowledge of Microsoft domain environment based on Active Directory, Ethernet, TCP/IP, DHCP, WINS, and DNS
* Upper-intermediate English and Czech/Slovak verbal and written communication skills
Compensation and Benefits:
Aside from a competitive salary, bonus scheme and outstanding benefits , you will be working for a team that nurtures, enables and trusts. We are committed to ensuring all our employees work in an environment that promotes teamwork, diversity and personal progression.

Life at RWS:
We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch.
As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture.
We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy, and we will adhere to the highest standard.

Equal Opportunity:
RWS embraces diversity and promotes equal opportunity, we are an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.