Job Title: Service Desk Specialist

Location: Argentina

About RWS:

RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.

Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.

Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia

Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).

For further information, please visit: www.rws.com 

RWS Language & Content Technology division:

Offering the latest innovations in language and content management technology to help enterprises engage with global audiences – across any device. Our language technology enables enterprises to automate and manage the entire content lifecycle. And our web content and structured content management technology supports the creation, translation and delivery of global content at scale – in ways that are efficient, secure and compliant. The combination of our language and content technology – enhanced with state-of-the art Machine Learning – offers the capability to manage the ‘end-to-end’ translation supply chain.

About the role:

We are currently recruiting for a Service Desk Specialist who is enthusiastic and passionate about providing an excellent service. Whether it's a forgotten password, installing new software or trouble shooting virtual machines - our incredible Service Desk team are here to help!

Responsibilities:

• Provide technical/administrative support to IT users.
• Resolve technical issues and escalate where necessary.
• Responds to routine technical requests.
• Reports significant project milestones to end users.
• Maintain user hardware.
• Configure LAN connectivity and network end-user devices.
• Administer user accounts and access rights.
• Assist with testing and deploying applications.
• Install Windows OS and applications.
• Manage documentation and asset inventory.

Requirements:

• Experience as a technical support or Service Desk Specialist.
• Practical experience in the operation and troubleshooting of user workplace environments.
• Advanced knowledge of Windows OS (Windows 8, 8.1, 10), Microsoft Office 2013/2016 suite 365 CLOUD.
• Basic knowledge of Microsoft domain environment based on Active Directory, Ethernet, TCP/IP, DHCP, WINS, and DNS.
• Upper-intermediate English verbal and written communication skills

Benefits:

• 40 working hours per week.
• Semi-flexible work hours.
• Remote job contract.
• Health care insurance (OMINT).
• Extra-week of vacations from the 3^rd year in the company.
• Restaurant Card and Gympass.
• Quarterly per-objectives bonus (MBO).
• Referral bonus.
• Additional leave days.
• Up to 5 days per year of paid leave for charity and volunteering.
• Agile working policy.
• Kindergarten compensation.
• Infinite training, professional development, and personal growth opportunities.
• Smart, engaged co-workers, a culture of diversity, innovation and opportunity.
• Great work life balance!

 

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch.

RWS embraces diversity and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

RWS is an Affirmative Action Employer.

For more information about EEO/AAP legislation please visit: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf

RWS Employees hired for positions that require work on site at RWS offices, customer offices, and travel on behalf of RWS and/or in-person meetings will be required to comply with the RWS USA COVID-19 Vaccination and Testing Policy. RWS complies with federal, state, and local laws with regard to accommodations related to this policy.

Recruitment Agencies: RWS Group PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.