Context of the Job:

The Trainer I is responsible for Delivery and Evaluation of Training programs and all the activities related to this process. The activity is focused on all Stefanini Employees from x department/location.

Required experience: About 6-12 months experience in training area

Job Mission :

To deliver and administer the organization’s training programs in accordance with the training and development plan to enhance the performance of individual employees.

To perform follow-up sessions and evaluation activities for all delivered trainings, in order to ensure the proper training transfer.

Key Responsibilities:

1. Training Design and Development

– To maintain up to date the existing training curriculum

– To develop training programs, if specific training needs are identified.

– To create, maintain and review the necessary materials (exercises, case studies, examples, tests, etc)

– Collaborates with other functions (e.g., managers, specialists) to ensure that course materials reflect current specifications and to obtain information on new processes and equipment

2. Planning and Organizing Soft Skills Trainings

– Perform a Training Needs Anlysis to the targeted participants (tests, management/specialists/employees discussions, call listening, etc.)

– To respect the training plan created together with the direct manager

3. Training Delivery

– End-to-end training delivery according to Training plan and Training procedure

– To create, addapt and prepare the materials and logistiscs for training delivery

– To evaluate training and partcipants (Feedback Form, Call Scenarios, call listening, etc.)

– To perform follow-up activities (side by side assistance, feedback, coaching)

– To provide feedback and advices to management team regarding the attendees and their development status and needs

– Keep up-to-date on developments and innovations in training and education in industry

4 Training Back Office

– Insuring correct documentation/filing for training documents (Attendance Roasters, Feedback Forms);

– Managing the online/paperback test and resulst

– Create training reports upon request

Required Professional Competences:

• Leadership: takes full responsibility for the performance of the program; leads guides and motivates team towards a common goal; communicates a compelling vision that creates commitment, enthusiasm and a high-performance climate and culture in the team.

• Problem solving : Compares and relates data from different sources and identify key issues and trends with a view to resolve customer problems.; questions in a persevering manner to discover underlying issues until the failure or problem is clear; is direct and assertive

• Creativity / Innovation: questions habits and current methods and adapts them or generates imaginative, innovative and new ideas; supports and leads implementation of change

• Analysis: identifies patterns or connections between situations and key or underlying issues in complex situations.

• Liaison skills: obtains and uses all relevant information from a variety of sources, and use it to the benefit of all concerned parties.

• Customer awareness: understands the impact of Operations on Stefanini business and commercial success; understands the meaning and implications of key or other business performance indicators

• Customer sensitivity: focuses effort, resources, and people etc on delivering creative solutions that meet customers’ needs; works to anticipate customer needs and understands how to create added value.

• Oral and Written Communications skills: communicates in appropriate, clear and concise terms , is persuasive, guiding and assertive to others; brings others round to own point of view, gains acceptance; advises and challenges team leaders, , is structured and gives accurate and logical information in written reports, speaks English fluently.

• Employee Development/Coaching: assists employees in reaching full potential through feedback, coaching, development and training; assesses strengths and weaknesses and gives constructive, motivating, correcting feed-back

· Team orientation: builds co-operative relationships; builds effective teams committed to organisational goals; encourages team members to coach each other, enhances interaction within the team; solicits input from everybody, invests time in others to build bridges and understanding; builds team spirit and a friendly working environment; deals with diversity.

Required Technical skills:

MS Office (Word, Excel, PowerPoint, Microsoft Outlook); Internet Explorer;

Required Core Competences:

• Organizational sensitivity : understands the formal structure of TechTeam, its culture and business/technology environment, its brand and people values, aligns actions and behavior with the company needs and priorities

• Results orientation: focuses on the delivery of targets, quality and deadlines.

• Self starter : act in a proactive way in anticipating issue and go beyond what is expected from him, shows confidence and believes in his/her own capacity to achieve results and tackle problems.

• Achievement and perseverance motivation: shows confidence and believes in his/her own capacity to achieve results and tackle problems.

• Organisational sensitivity: identifies with the Stefanini values, aligns actions and behaviours with project needs and priorities; works within adherence to procedures, planning, monitoring.

• Behavioral flexibility: has the willingness to accept changes and the ability to maintain effectiveness in a changing environment and within a variety of dynamic work situations.

• Tolerance to stress: maintains control and performance in stressful situations.

• Ethics and Integrity: “walks the talk”; acts as a role model, abides by business conduct guidelines and ethics; deals appropriately with confidential data.

• Exploring: appraises own strengths and weaknesses; has the willingness to develop his/her own skills, knowledge and behaviour through on-the-job experiences and feedback from others.

• Respect for the individual : demonstrate respectful behavior to other team members and external customers

• Others:familiar with reporting and data analysis，master excel skills, manage to conduct various charts and trends regarding to ITO and BPO services，QA experience will be a plus.

Please send your resume both Chinese and English to xue.cheng@stefanini.com

上班地址：腾飞软件园腾飞一期

Stefanini is a global IT service provider, listed as one of the top 100 outsourcing companies in the world by IAOP. Stefanini has over 24000 employees in 40 countries across Latin America, North America, Europe, Africa, and Asia. Stefanini provides onshore and nearshore IT consulting, systems integration and Outsourcing to Fortune 500 enterprises as well as large and medium sized companies across the world. These clients include businesses in pharmaceutical, telecommunications, construction, oil and gas, logistics, consumer goods, manufacturing, travel, transportation, automotive, power/utilities, financial, technology and other industries.

Know more at： www.stefanini.com

Stefanini （斯帝芬尼）是一家专业致力于IT服务外包的跨国公司，在全球40个国家，75个城市，拥有24000多名员工，业务范围跨越拉丁美洲，北美洲，欧洲，非洲和亚洲国家，是全球服务外包100强企业。Stefanini (斯帝芬尼)公司全球总部位于巴西圣保罗，北美及亚太区总部位于美国底特律，欧洲/中东/非洲总部位于比利时布鲁塞尔。公司成立于1987年，Stefanini （斯帝芬尼） 为世界500强企业及世界各地的大中型企业提供在岸、近岸和离岸IT支持与咨询，系统集成及外包等服务。其客户包括制药，电信，建筑，石油和天然气，物流，消费品，制造业，旅游，交通，汽车，电力/公用事业，金融，科技等各行业的企业。
详细信息请参考公司网站：www.stefanini.com

吉林地址：吉林市丰满区深圳路86号国家吉林创业园E座4楼
大连地址：大连市高新园区腾飞一期二楼