Key Responsibilities:

act as the primary support contact for the company’s customers for technical services, with direct contact, during office and non-office hours, with customer staff in need of assistance

plan, execute and follow up on:

• installation, startup and commissioning of new filling lines, including customer staff training
• preventive and corrective maintenance on filling lines according to the company service system or similar, individually as well as with customer staff
• additional training of customer staff
• other work tasks related to the job such as field test, optimization and/or similar
• report accurate and detailed information on issues on the field in order for other departments to work on improvements
• extensive travelling to customer on china and surrounding countries and if needed other countries worldwide

controlling / monitoring:

• customer issues/problem and customer and / or company solutions
• costs occurring as a result of performing work tasks and assignments, as well as for individuals, products and services provided by the company

plan and execute the work according to:

• quality system, procedures, policy and routines within the company. give precise and adequate feedback for continuous improvements
• follow rules, regulations and procedures related to safety, health and environmental protection

Key Requirements:

• bachelor's degree with major in mechanical, electrical and / or automation
• fluent speaking and writing in English and Chinese
• technical: Microsoft office, IFS ERP system, liquid food production both chilled and ambient, filling line technology both ambient and chilled, presentation, planning, automation, mechanical and electrical
• interpersonal: good in communication and collaboration
• ability to understand how own work is related (affects and is affected by) to other departments work and company as whole
• ability to understand how owns work is affecting the work of the department
• diagnostic: Problem investigation, decision making, implementation
• more than three years' similar experience in mechanical industry
• customer relations management

上班地址：East Beijing