KEY DUTIES

？ Installation of [PHARMACEUTICAL] machinery and plant components according to plans and engineering drawings.

？ Preventive maintenance

？ Perform emergency service at the customer’s site, if needed

？ Troubleshoot via phone, email or in person

？ Email communication with machine manufactures for troubleshooting support and technical clarifications

？ Attend meetings with regards to installations, service matters, technical solutions and administrative matters of the company

？ Cooperate and coordinate with team members and other departments, in order to offer solutions that fulfill the customer’s needs

？ Provide customer with service/installation reports

？ Submit service reports and job cards/time sheets to manager

？ Gather and report information at customer site regarding process and quality concerns, to create new business opportunities

？ Provide information and help customer to upgrade/retrofit their machine (spare parts recommendation)

？ Cost-conscious and sensitive handling of spare parts and work equipment

？ Train customer to operate/maintain machine

？ Provide excellent service to customers by giving undivided attention and focus on meeting their needs

？ Anticipate questions, concerns and future issues and provide solutions, which will consistently result in repeated business, word of mouth referrals and increased quality of service providing

？ Find solutions to customer problems and complaints to maximize satisfaction

KEY REQUIREMENTS

Bachelor's Degree in [Machinery] or equivalent.

Minimum of [3] years of experience in [Pharmaceutical] industry.

Well knowledge about pharmaceutical machinery

？ Mechanical engineer

？ Electrical engineering and automation engineer

？ Excellent interpersonal and communication skills.

？ Goal-oriented, dynamic and high sense of responsibility.

？ Able to work well under pressure.

？ Able to work self-reliantly.

？ Team and disciplined working spirits.

？ Professional appearance and demeanor.

？ Effective planning, analytical and implementation skills.

？ Proficiency in MS Office Applications

？ Excellent written and verbal English skills.

？ Readiness to travel frequently and on short notice.

上班地址：（浦东）漕河泾浦江高科技园，新骏环路158号1幢104-304