Siemens Mobility is a separately managed company of Siemens AG. As a leader in transport solutions for more than 160 years, Siemens Mobility is constantly innovating its portfolio in its core areas of rolling stock, rail automation and electrification, turnkey systems, intelligent traffic systems as well as related services. With digitalization, Siemens Mobility is enabling mobility operators worldwide to make infrastructure intelligent, increase value sustainably over the entire lifecycle, enhance passenger experience and guarantee availability. In fiscal year 2020, which ended on September 30, 2020, the former Siemens Mobility Division posted revenue of €9.1 billion and had around 38,500 employees worldwide. Further information is available at: www.siemens.com/mobility We currently have a fantastic opportunity for a Service Engineer to join our Siemens Mobility team. The role will be based in our Docklands office in Victoria. The Service Engineer will be across the maintenance support life-cycle supporting delivery project teams and subsequently managing maintenance contracts to ensure client business as usual activities are supported. Areas of Responsibility Completes technical-oriented service tasks to directly perform customer support activities, ensuring customer service operation levels are maintained. Deploys detailed knowledge and expertise to ensure that Customer requirements are met and solutions are found to Network issues. Support Clients both remotely and on-site providing second level user support to deal with arising issues. Able to carry on call 24 x 7 phone based support (or if required at site) as per defined roster. Continuous quality monitoring for processes and results. Produce operational reporting for Clients displaying how Contractual KPIs are being met. Support project testing activities as required across Australia and New Zealand. Involved in technical design and development for Service offerings as required. Experience: Degree/Equivalent in Electrical, Control System, Software or Mechanical Engineering. At least 3 years’ experience in a similar role providing technical support preferably with experience in Rail systems. Experience working with MS Office, especially Microsoft Excel. Any industry certification will be highly regarded Benefits & Culture Flexible working arrangements Career, professional & personal development National & International opportunities Positive, inclusive and relaxed working environment Industry leading parental leave package Novated Leasing available Discounts on Goods & Services Siemens Share Options Siemens is a proud equal opportunity employer, creating a work environment of diversity and inclusion. Our diverse workforce cultivates Innovation and Excellence and in turn creates a workplace where our employees belong and prosper. Diversity and inclusion help us fully realise the potential of our people. As part of Siemens Ownership culture, Siemens also genuinely supports reasonable flexible working practices that empower our employees to best meet work and personal commitments. Organization: Siemens Mobility Company: Siemens Mobility Pty Ltd Experience Level: Experienced Professional Job Type: Full-time